METER AROYA H110, Manual

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4. SERVICE
This section describes the calibration and maintenance of the AROYA. Troubleshooting
solutions and customer support information are also provided.
The AROYA Sensor Station, Sensor Nose, Repeater, and Climate Station, and Gateway should
be returned to METER in the event that it quits working for any reason or if the battery no
longer holds a charge. Please refer to
Section 4.2 for instructions for returning the product to
METER.
4.1 MAINTENANCE
AROYA hardward can be returned to METER in the need of maintenance. Refer to the RMA
section or contact
Customer Support for more information.
NOTE: The user should not and cannot perform any maintenance. The battery is not accessible.
4.2 REPAIRS
METER repairs manufacturer defects and instruments within the 1-year warranty at no
charge. Repairs outside of the warranty window are charged based on cost of parts, labor,
and shipping. An extra fee may be charged for rush work. Contact
Customer Support for an
estimated repair cost.
All AROYA units returning to METER for servicing must be accompanied with a Return
Merchandise Authorization (RMA) number. Prior to shipping the instrument, contact
Customer Support to obtain an RMA number.
1. Place the AROYA unit in a plastic bag to avoid disfiguring marks from the packaging.
2. Do not ship the power cord, serial cable, or any other accessories.
3. Ship the AROYA unit in its original box with suspension packaging. ‘
4. If the original packaging is not available, use a box with at least 4 in of packing material
(e.g., Styrofoam
TM
peanuts or bubble wrap) between the instrument and each wall of the
box, ensuring the instrument is suspended in the packing material.
5. On the RMA form, please verify the ship to and bill to information, contact name, and
problem description. If anything is incorrect, please contact Customer Support .
6. Tape the box in both directions for added support.
7. Include the RMA number in the attention line on the shipping label.
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AROYA