20
WARRANTY TERM
Your Metalife Pilates product is warranted against manufacturing defects that have been duly verified
by Metalife Ind. e Com. de Móveis Ltda., or by its authorized technical assistance network, during the
legal term of 03 (three) months, counted from the date of the invoice, with Metalife granting 21
(twenty-one) months free of charge as an additional warranty, totaling 24 (twenty-four) months as a
longer term, following the classification below:
03 (three) months
–
ropes, upholstery, fabrics, rubbers and in cases of displacement or corrosion in
surface finishes such as paints (including varnish), chrome plating, nickel plating and zinc plating; 06 (six)
months
–
hardware, plastic parts and springs (only against the breaking of these pieces);
24 (twenty four) months
–
structural parts made of wood or metal that are subjected to structural stress;
The serial number, invoice number, type and model of the equipment must be provided in order to
request the warranty and facilitate its service.
Legal or extended warranties are automatically invalidated if:
-
The use of the product is not exclusive to exercises defined by the Pilates Method;
-
The use of parts, tools, or substances (lubricants, cleaners, etc.) not indicated in the equipment manual
and/or non-original is detected;
-
The guidelines, recommendations, and specifications in the Equipment Manual for use, pre-use
inspections, product reviews and preventative maintenance are not followed, and these costs are not
covered by Metalife;
-
In the installation of the product, the specifications and recommendations of the Equipment Manual
are not observed for the conditions of the installation site of the product, such as leveling and stability of
the floor, suitability of the site for installation, use of suitable tools and failure to comply with the
assembly steps;
-
There has been an improper use, misuse or if the product has undergone changes or aesthetic and/or
functional modifications, as well as having been repaired by persons or entities not authorized by
Metalife Ind. e Com. de Móveis Ltda.;
-
There are signs of product violation, removal and/or tampering with the serial number or product
identification label and springs, replacement of parts by other parts that are not original or not
authorized by Metalife Ind. e Com. de Móveis Ltda.
Legal and extended warranties do not cover:
-
Expenses with the installation of the product performed by persons or entities not authorized by
Metalife Ind. e Com. de Móveis Ltda.;
-
Expenses arising and resulting from the installation of parts and accessories that do not belong to the
product, even those sold by Metalife Ind. e Com. de Móveis Ltda., except for those specified for each
model in the Equipment Manual;
-
Expenses with labor, materials, parts and adaptations necessary to prepare the place for installation
of the product;
-
Failure to operate the product due to the user's lack of knowledge in the application of the Pilates
Method;
-
Services and expenses for maintenance and cleaning of the product;
-
Failures in the normal operation of the product due to lack of cleaning and excess residue, or due to the
existence of objects foreign to the operation and purpose of use;
-
Transport of the product to the final location of the installation;
-
Products or parts that have been damaged as a result of removal, handling, falls or acts and effects arising from
nature, such as oxidation, exposure to moisture or rain, flood, tornado, seismic events, etc.;
