3
We hope you enjoy the quality of Merlin Digital product.
Please take out a few minutes to register your product at
merlin-digital.com/register
to avail:
• Special discounts and promotions on other Merlin products
• Exclusive information on new products and innovations
• Reminders about product firmware downloads, updates and upgrades
• Competitions and exciting giveaways
To learn more about Merlin products visit our site at:
www-merlin-digital.com
or
like our Facebook page on
facbook.com/merlin.digital.gadgets
For enquiries and information call our toll free number
800-MERLIN
(Sat-Thu, 9 am - 6 pm)
Contact our support staff for troubleshooting and any other enquiries relating to
your Merlin product by sending an email at
and your issue will be resolved within 48 hours.
REGISTER
for exclusive
product releases
and future
prize drawings!
REGISTER
NOW
LIMITED WARRANTY
Merlin Products are covered by a limited one-year
warranty policy. If the product suffers from a
manufacturing defect, the customer will receive a
replacement if claimed within 15 days of the purchase
date. Otherwise, the product will be inspected for
possible repair options. The product will either be
repaired and returned free of charge, or replaced. All
repair services past the one-year warranty period will
be charged for any repairs that need to be made.
If the client is located outside the UAE, or is otherwise
unable to personally deliver the defective product to
our service center or retail outlets, he/she may send it
via post at his/her own cost. The repaired/replaced
product will then be returned to the client via courier
mail at Merlin’s cost, as long as the warranty period is
still active.
Important: This limited warranty DOES NOT COVER
normal wear and tear, accidents, damage during
transit, misuse, abuse or neglect. Attempting to
disassemble the unit will render the warranty null and
void.
FAQ:
Q) The controller does not control my phone.
A) Please check it is paired via Bluetooth and in the
correct mode for your device.
Q) My controller is not switching on.
A) Please connect the controller to a charger to
recharge.
Q) When I play a game the buttons done function as
expected.
A) Ensure that the game support external controllers.
Additionally some games the buttons needs to be
configured in the games settings menu.
Q) My controller does not respond at all.
A) Please reset the controller. Use a fine needle to
press the reset button located at the back of the unit.
Mazaya Centre
Burj Khalifa
Safest Way
Super Market
Business Bay
Metro Station
Burj Khalifa/Dubai Mall
Metro Station
To Abu Dhabi
PET
ZONE
Parking
Entrance from back side
SERVICE CENTER MAP
Al Thouraya Building
SHEIKH ZAYED ROAD
For a complete list of our worldwide locations,
visit
http://merlin-digital.com/contacts
