Frequently asked questions
28.What alerts events can I receive when the door is moving.
Currently, events are “door just opened” and “door just closed,” and “door remains open for an
extended period of
�
me”.
These are recorded in the History
fil
e.
29.Can I change my User Log in ID?
-
No, by changing the email Login you are registering another account. You can change the
password on your email account but not the Email login.
30.How do I remove a garage door opener my account?
Go to your myQ account on the internet and follow the instruc
�
ons for dele
�
ng a device from the
account.
The door can also be deleted from the account by using the opener control panel. (Instruc
�
ons
are in the Owners Handbook)
31.Which cell phones and smartphones work with the internet gateway?
Apple IOS version 8.0 or higher
Android IOS version 4.0 or higher.
myQ App is not compa
�
ble with Blackberry Phones, you can log into your myQ account using
the Mobile website.
32.I have a Tilt door, will it operate with myQ?
No. Tilt doors have not been programmed to operate with myQ.
33.Are safety beams required for myQ to operate?
Yes. For safe opera
�
on, the door will open but not close if beams are
blocked or not opera�ng
correctly.
.
34.What happens if the Safety beams detect an object in the path of the door?
•
The door will open but not close un
�l
the object is removed.
•
The door courtesy light will
fla
sh 10
�
mes.
•
CLOSE ERROR will appear on the myQ App.
•
Refer to the Owners for other diagnos
�
c informa
�
on.
35.How can I overcome a Safety Beam failure?
a. Remove the obstruc
�
on and operate with the remote control to reset.
b.
c. To secure the door manually, disengage the opener using the Manual release, and close the
door by hand. The door can then be secured with a lock, be sure the opener is turned o
ff
so
it will not operate uninten
�
onally.
If a Builders bu
�
on, Wireless Wall Control or Keyless entry Keypad transmi
�e
r is installed
at the site, Constant Pressure Opera
�
on can drive the door in the down direc
�
on.
(Instruc
�
ons are in the Owners handbook.)
The World’s Largest Manufacturer of Garage Door Openers
Australia
Phone: 1800 638 234 Fax: 1800 888 121 Web: gomerlin.com.au
New Zealand
Phone: 0800 653 667 Fax: 0800 653 663 Web: gomerlin.co.nz
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© 2019 The Chamberlain Group, Inc.
