0. Guarantee on MERIDA bikes
Your MERIDA bike is guaranteed (as of date
of purchase to the initial buyer) for
– 5 years against rupture of all aluminium
and steel frames.
– 5 years against rupture of all carbon fra-
mes.
In a guarantee-activating event, MERIDA
reserves the right to provide a bike of the
current successor model in an available
colour or, if no such bike is available, a high-
er grade model.
Guarantee claims for shock absorbers, sus-
pension forks, SRAM or Shimano compo-
nents or other branded accessories will be
processed not by MERIDA, but by the com-
ponent manufacturers’ national distributors.
This does not apply to the MERIDA own LRS
spring element. Complaints with regard to
this element will be received by MERIDA.
Your direct contact in any case should be
your MERIDA dealer, who will be pleased to
answer your inquiries.
The manufacturer’s guarantee only applies to
claims made by the initial buyer and substan-
tiated by presenting the customer’s receipt,
the delivery receipt and the bike card stating
the date of purchase, the dealer address as
well as model and frame number.
Guarantee claims will only be accepted, if the
bicycle has been used for non other than its
intended purpose, had an inspection during
its first 500 km or the first six months after
purchase, has been fitted with none other
than original spare parts or accessories and
had its suspension systems serviced by a
MERIDA dealer at least once a year.
The guarantee does not cover labour and
transport costs, nor does it cover follow-up
costs resulting from defects.
The guarantee does not apply to bikes that
have been used for jumps, in competition or
that have been subjected to any other kind
of overstress. Coverage for competitive use is
only provided in the case of road racing and
MTB carbon frames and their intended use.
It does not cover damage resulting from wear,
neglect (insufficient care and maintenance),
accidents, overstress caused by overloading,
incorrect mounting or improper treatment or
damage resulting from changes to the bicy-
cle (e.g. mounting or alteration of additional
components).
Diligent compliance with the manufacturers’
mounting instructions and the prescribed
maintenance intervals is crucial to a long
service life and good durability of the bicycle’s
components. Non-observance of the mount-
ing instructions or maintenance intervals
renders the guarantee null and void. Please
observe the tests described in this manual as
well as all instructions concerning the regular
replacement of safety-relevant components,
such as the handlebars etc.
In case of any inquiries, ask your national
distributor; visit www.merida.com to find his
address.
0. Warranty and guarantee
