mcr-PROLIGHT vents
TYPE
:
DVP,
DVPS
O
PERATION AND MAINTENANCE MANUAL
Page 28 of 30
11.
WARRANTY AND SERVICE TERMS
1.
MERCOR S.A. grants a 12-month quality warranty for the equipment, counted from the purchase date, unless
the agreement provides otherwise.
2.
MERCOR S.A. declares to remove, within 21 days counted from the date of receiving a written claim, save for
item 5, any physical defects in equipment identified within the warranty period.
3.
In case of defects that have occurred as a result of improper operation of equipment, or for other reasons set out
in item 6, the Buyer/person entitled to warranty shall bear the costs of their removal.
4.
The warranty liability only applies to defects occurring for reasons attributable to the sold equipment.
5.
MERCOR S.A. reserves the right to extend the repair time in case of complicated repairs or repairs that require
purchasing special assemblies [elements] or replacement parts.
6.
The warranty does not cover:
damage and faults of equipment caused by incorrect operation, tampering by user, failure to perform
periodical technical inspection or maintenance works;
damage to equipment occurred for reasons not attributable to MERCOR S.A., particularly including:
random events, such as: torrential rain, flooding, hurricane, thunderbolt strike, mains overvoltage,
explosion, hail, crashing of airborne vehicle, fire, avalanche, landslides, or consequential damage resulting
from the above mentioned reasons. Torrential rain is defined as rain of efficiency ratio at least 4, as
defined by the Polish IMiGW authority. In the event when it is impossible to determine the ratio mentioned
in the preceding sentence, the actual condition and the magnitude of damage occurred on site will be
taken into account, and thus the effect of torrential rain will be assessed. Hurricane is defined as wind of
minimum speed 17.5 m/s (damage is deemed to be caused by hurricane if hurricane has been identified in
the direct vicinity);
damage occurred as a result of neglecting the duty of immediately reporting an identified defect;
detriment to the quality of coatings caused by natural aging process (fading, oxidation);
defects caused by the use of abrasive or aggressive cleaning agents;
parts subject to natural wear during operation (e.g. gaskets), unless they had a factory defect;
damage occurred as an effect of aggressive external factors, particularly chemical and biological factors,
or factors which originate from production processes and operations performed within the building, or in
the direct vicinity of the building in which the devices were installed;
contamination of polycarbonate chambers with dust or particles whose effective grain diameter is smaller
than 50 μm;
water vapour condensation inside polycarbonate chambers during operation.
7.
Each defect covered by warranty should be reported to MERCOR S.A. without delay, within 7 days from the
moment of identifying.
8.
The buyer/warrantee is obliged to proper maintenance of the equipment, performing periodical (min. twice a week)
technical inspections and maintenance operations
9.
The warranty shall become void with immediate effect in the case:
when the Buyer/warrantee introduces structural changes on his own, without prior consultation with
MERCOR S.A.,
of failure to timely perform technical inspections and maintenance works, or when such inspections and
works are performed by unauthorized persons or by a company not holding a valid service authorization
from MERCOR S.A., or when the equipment was improperly operated,
of any intervention of unauthorized persons - outside of the definition of normal operation of equipment.
10. In cases specified in item 9, MERCOR S.A. statutory warranty is also excluded.
Applicable provisions of the Civil Code apply for matters not stipulated in these warranty terms.
Service
1.
The equipment should be subjected to periodical technical inspections and maintenance procedures every 6
months throughout their entire life (para 3 item 3 of the Regulation of the Minister of Internal Affairs and
Administration of April 21, 2006 on the fire protection of buildings, other works and land, Polish Journal of Laws
Dz.U. of 2006, no. 80, item 563).
2.
The periodical technical inspections and maintenance procedures should be conducted by companies having
appropriate authorization of MERCOR S.A. (para 3 item 3 of the Regulation of the Minister of Internal Affairs and
Administration of April 21, 2006 on the fire protection of buildings, other works and land, Polish Journal of Laws
Dz.U. of 2006, no. 80, item 563).
3.
For matters related to technical inspections, maintenance and servicing of the equipment, please call the Service
Department at 058/ 341 42 45, ext. 173, 175, 177 or fax at 058/ 341 39 85 from 8 to 16 (Mon-Fri).
