Mercedes-Benz GLE Coupe 2021, Owner'S Manual

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Multi-stage transfer depends on the following
factors:
R
Reason for the initiation of the call
R
The available mobile phone transmission
technology.
R
The activated Mercedes me connect serv‐
ices.
R
The service selected in the voice control sys‐
tem.
% A prompt for consent to the data transmis‐
sion only occurs if the corresponding
Mercedes me connect service is not activa‐
ted.
Data transfer if Mercedes me connect serv‐
ices are not activated
If no Mercedes me connect services are activa‐
ted and the data protection prompt has been
confirmed the following data is transmitted:
R
Vehicle identification number
R
Time of the call
R
Reason for the initiation of the call
R
Confirmation of the data protection prompt
R
Country indicator of the vehicle
R
Set language for the multimedia system
R
Telephone number of the communication
platform installed in the vehicle
If a call is made for a service appointment via
the service reminder, the following data is also
transmitted:
R
Current mileage and maintenance data
If a call is made after automatic accident or
breakdown detection using the multimedia sys‐
tem, the following data is also transmitted:
R
Current mileage and maintenance data
R
Current vehicle location
If Accident and Breakdown Management is
called via the voice control system and no
service has been activated, but the data protec‐
tion query has been confirmed, the following
data can also be called up from the vehicle by
the Mercedes-Benz Customer Centre:
R
Current vehicle location
If the data protection prompt has been rejected,
the following data is transmitted to enable targe‐
ted advice and an efficient service:
R
Reason for the initiation of the call
R
Rejection of the data protection prompt
R
Country indicator of the vehicle
R
Set language for the multimedia system
R
Telephone number of the communication
platform installed in the vehicle
Data transfer if Mercedes me connect serv‐
ices are activated
Only if the respective service is activated will
additional incident-specific data be transmitted
in the second stage to enable an optimal
service.
An overview of the data transferred is contained
in the data protection information for the
Mercedes me connect services. You can find
these in your Mercedes me user account.
Data processing
The data transmitted within the scope of the call
is deleted from the processing system after the
call is finished, in so far as this data is not being
302 MBUX multimedia system