Mercedes-Benz EQA 2022, Owner'S Manual

Page: 326 / 541

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If you answer the prompt for support from the
Mercedes-Benz Customer Centre with Later ,
the message will be hidden and appear again
later.
The prompt triggered by the Mercedes me
connect service "Telediagnostics", can either
be confirmed or declined. After being
declined, this will not be shown again.
Arranging a service appointment via a Mercedes
me call
If you have activated the maintenance manage-
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz Customer
Centre. You will then receive individual recom-
mendations regarding the maintenance of your
vehicle.
Regardless of whether you have consented to the
maintenance management service, the multime-
dia system reminds you after a certain amount of
time that a service is due. A prompt appears ask-
ing if you would like to make an appointment.
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To arrange a service appointment: select Call .
After your agreement, the vehicle data is
transferred and the Mercedes-Benz customer
centre takes your preferred appointment date.
The information is then sent to your desired
service outlet.
This will contact you to confirm the appoint-
ment and if necessary consult about the
details.
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If you select Later after the service message
appears, the message is hidden and reap-
pears at a later time.
Giving consent to data transfer during a Mercedes
me call
Requirements:
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There is an active Mercedes me call via the
multimedia system or the me button in the
overhead control panel (
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page 320).
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The prompt to confirm data transfer does not
appear in all countries.
If the Accident/Breakdown Management and
Maintenance Management services are not acti-
vated on Mercedes me, the Do you want to trans-
mit vehicle data and the vehicle's position to
the Mercedes-Benz Customer Centre in order to
improve the processing of your request? mes-
sage is shown.
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The exact phrase may differ depending on the
multimedia system installed.
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Select Yes .
R
The relevant vehicle data is sent automati-
cally (
/
page 323).
or
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Select No and confirm.
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Only call control data is transmitted
(
/
page 323).
More information on Mercedes me: https://
www.mercedes.me
Data transferred during a Mercedes me call
When you make a service call via Mercedes me,
data is transmitted. This enables targeted advice
and a smooth service.
The following requirements must be fulfilled for
the transfer of the data:
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The vehicle is switched on.
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The required data transfer technology is sup-
ported by the mobile phone network provider.
MBUX multimedia system 323