10
Frequently asked questions
A few frequently asked questions regarding installation and operation of your Mercedes-Benz Wallbox are listed here. Please
always read this section first before you contact your local technical support: Your question may already be answered here.
Can I install the Mercedes-Benz Wallbox myself?
•
No, the mechanical, and especially the electrical installation of the Mercedes-Benz Wallbox must always be carried out by a
specialist electrical contractor. Only then can electrically safe operation be guaranteed.
•
Installing the Mercedes-Benz Wallbox yourself can lead to a breach of warranty provisions and voids the warranty protec-
tion for operating the wallbox.
How must the Mercedes-Benz Wallbox be protected electrically?
•
The Mercedes-Benz Wallbox must be protected in the domestic power supply for each phase as well as with one residual
current circuit breaker (at least Type A). Always consider all local provisions for the operation of electrical devices, which
may prescribe a different RCCB (e.g. Type B).
The Mercedes-Benz Wallbox is out of order (no LED indicators). How do I investigate the cause?
•
If no vehicle is connected to the wallbox, the blue LED indicator on the front of the wallbox should flash every 5 seconds.
Should this not be the case, please check the following:
1. The upstream fuse(s)
2. The external residual current circuit breaker (RCCB)
Should these protection devices not show any sign of malfunction, please contact your local Mercedes-Benz technical sup-
port.
The charging output of the Mercedes-Benz Wallbox is lower than expected. What may be the cause?
•
In some error scenarios, the internal safety circuits of the Mercedes-Benz Wallbox are triggered so that the internal current
of the wallbox will be limited: In this case, the red LED will flash every 10 seconds. However, charging continues to be pos-
sible. Should the internal safety features be activated repeatedly or permanently, please take the wallbox out of operation
(see page 9) and contact your local Mercedes-Benz technical support.
The key for opening the housing or for unblocking the charging procedure has been lost. Can I order a replacement
key?
•
One triangular key for the housing cover ins included with the Mercedes-Benz Wallbox. Two keys for the key switch on the
side of the box, which is used to unblock the charging procedure, are also included. If both keys to the key switch have
been lost and the key switch on the right side of the housing is in the horizontal position, the wallbox is blocked for charg-
ing operations and no further charging procedures are possible. Contact the dealer from whom you have purchased the
wallbox to order replacement keys for housing or key switch.
Where can I order spare parts for the wallbox?
•
Should you need spare parts for your wallbox, please contact your local Mercedes-Benz technical support.
Summary of Contents for A0009060307
Page 1: ...Mercedes Benz Wallbox Instruction Manual ...
Page 4: ...iv ...
