TROUBLESHOOTING GUIDE
37
If you experience a problem with this unit, check the chart below before calling for service.
PROBLEM
POSSIBLE CAUSE
SOLUTION
PLAYER will not
turn on.
Battery weak or dead.
Power the unit using the supplied
AC adapter or see page 39 for
PLAYER will not
respond to any
buttons pressed.
HOLD switch is set to Hold.
Slide up to release hold.
There is no sound
from the
headphones.
Headphone plug not inserted correctly.
Volume is set to minimum.
Check that the headphone plug is
properly inserted.
Check that the volume level is not
at its lowest setting.
Files are not
appearing in the
playlist when I try
to download to the
unit.
Files in the playlist are inunsupported
formats.
Use the record function in
MusicMatch to encode the files into
MP3 or WMA formats and then
save them to the playlist.
Display shows
ows RAM Test Failure.
Display shows
HDD Test Failure.
Display shows
Boot Failure.
Recharge the built-in battery
(see page 7).
customer service.
Press the Reset button or see page
39 for customer service.
Press the Reset button or see page
39 for customer service.
Press the Reset button or see page
39 for customer service.
No sound, or WMA
Files copied & pasted, or incorrectly
See pages 15-16.
MP3 or WMA files are corrupted.
Download uncorrupted files.
Download failure.
Damaged USB cable.
Replace cable.
The computer is not
recognizing the unit.
The USB cable is not securely connected.
Securely connect USB cable.
Driver not installed or computer not
compatible.
Install driver and/or see pages 8-14
for compatibility.
files with DRM
can't playback.
downloaded.
