Troubleshooting
65
Mixed or muddy colors The printhead is dirty.
1. Run Extended cleaning cycle from the control
panel (
(
Config
)
MAINTENANCE
CLEAN
Extended
).
If print quality shows some improvement,
repeat Extended cleaning until the print
quality is satisfactory.
2. If print quality does not improve,
open the
clamshell
and check for patches of wet ink on
the printhead.
3. Use a lint-free cloth to absorb the ink. Avoid
touching the neighboring nozzles.
4. Check the print quality. Run Extended
cleaning cycle if necessary.
Color ink cartridges are dirty.
1. Remove the yellow (Y) ink cartridge from the
printer.
2. Check the color of the ink through the ink
level prism.
If the ink color is very dark (black) instead of
yellow or iodine, replace all three color ink
cartridges.
Position of printed
image drifts vertically
Top of Form position needs
adjustment.
Adjust the Top of Form offset from the printer
driver. See
The media is not loaded
properly.
Reload the media.
The media is not suitable for
use in this printer.
Replace the media. See
The printer is unable to
correctly detect the inter-label
gap or black mark.
Adjust the sensitivity of the sensors. See
Problem
Possible Cause
Solution
ink level prism
