24
Trouble Shooting Guide
BURNER WILL NOT LIGHT
1.) Gas supply is turned off. Turn on gas at LP cylinder.
2.) Out of propane. Check to be sure you still have propane in your tank.
3.) Regulator is not properly seated into the tank valve. Remove and reattach. Hand tighten only.
4.) Crimped fuel supply hose. Inspect and straighten.
5.) Regulator failure or damaged hose. Order replacement part and replace.
6.) Make sure you can hear the electronic igniter clicking. If not, replace the battery with an “AA” size.
Inspect the electrode to be sure it’s not coated in grease or dirt. If so, clean with rubbing alcohol. Check
the distance from the electrode tip to the burner. The tip of the electrode should be 1/8” to ¼” from the
main burner and 1/8” to 3/16” from the side burner. Adjust if necessary. Inspect the electrodes to be
sure they are not cracked or broken. If so, order replacement parts and replace.
7.) Blockage in the gas system. Inspect the burners to be sure insects, spider webs, etc do not block them.
Clean if necessary. Inspect under the control panel to be sure the burners are aligned properly with the
valves.
IRREGULAR FLAME OR YELLOW FLAME
1.) New burner may have residual oil, which will burn off.
2.) Tubes in burners are blocked. Remove and clean.
3.) Burners have a high grease or dirt build-up. Remove and clean.
4.) Burners are not aligned properly with the valves. Inspect under the control panel.
SUDDEN DROP IN GAS PRESSURE OR FLAMES BLOW OUT
1.) Out of gas. Check to be sure you still have propane in your tank.
2.) Your excessive fuel flow valve has tripped, thereby reducing the flow of gas. Turn off all burners, wait
30 seconds, and relight grill. If problem persists, turn off all burners. Disconnect regulator from tank.
Wait 10 minutes. Reconnect regulator and leak test. Slowly turn on LP tank and relight grill. Other
ways the flow limiting device can be activated include
a. A ruptured gas hose. Inspect, perform a leak test, and replace as necessary.
b. Opening the control knobs before turning on the LP gas at the cylinder. Turn on the gas at the
LP cylinder first before turning on a control knob to light.
c. Improper purging of cylinder before it was filled. See your LP gas dealer.
3.) Wind could be blowing out your burners. Turn front of grill to face wind or move out of the wind.
EXCESSIVE FLARE-UPS
1.) Heat diffusers, inside of grill, grates, and burners need to be cleaned.
2.) Grease tray needs to be cleaned and emptied.
3.) Using too high of heat to cook. Reduce control knob setting.
4.) Direct cooking method will produce more flare-ups than indirect. If using direct method, try using
indirect.
FIRE BEHIND CONTROL PANEL
Immediately shut off cylinder valve and allow grill to cool.
1.) Check burners for obstructions and clean.
2.) Inspect under the control panel to be sure the burners are aligned properly with the valves.