Troubleshooting
If you have a problem, you may find the solution in the table below. In case these solutions
can not solve your problem yet, please contact with the nearest authorized service agent for
examination, repair or adjustment.
Problem
Solution
The appliance does not work.
Make sure the voltage indicated on the appliance corresponds to the local mains voltage.
Make sure the appliance has been plugged in & switched on.
Water leaks out of the appliance.
Check if the water tank is filled beyond the MAX level.
The appliance produces a lot of
noise and steam during brewing.
Make sure the water tank is not filled with hot water.
The appliance needs to be descaled (see heading ‘Descaling’).
Coffee grounds enter into the
jug.
Check if the filter holder has overflowed because there is too much ground coffee in the filter,
or the jug has not been placed correctly under the filter holder, or you removed the jug after
30 seconds during brewing.
Check if the filter is torn or you use the wrong size of paper filter.
Brewing coffee takes
longer than usual.
The appliance needs to be descaled (see heading Descaling’).
The coffee maker
switches off before the
water tank is empty.
The appliance needs to be descaled (see heading Descaling’).
The coffee is not strong enough.
Check if used ground coffee is not enough. It should be one heaped measuring spoon of
ground coffee for each cup.
Check if you use ground coffee with mild flavour.
The coffee is too strong.
Check if used too much ground coffee. It should be one heaped measuring spoon of ground
coffee for each cup.
Check if you have used ground coffee with strong flavour.
The coffee does not taste
good.
Check if you leave the glass jug with coffee on the warm plate too long, especially if it only
contains a small amount of coffee.
The coffee is not hot
enough.
Check if the brewed coffee is too little. The coffee will warm longer if you brew more.
Make sure you place the glass jug properly on the warm plate.
The jug is difficult to place in
the appliance or remove from
the appliance.
Make sure the lid of the jug & filter basket are in right position.
Tilt the jug in an angle to place or remove it. Be careful not to spill the hot coffee for avoid-
ing scald.
There is less coffee in the
jug than expected.
Check if you have placed the jug properly on the warm plate, in a manner that prevents the
coffee from flowing out of the coffee filter.
The appliance needs to be descaled (see heading Descaling’).
_IM.indd 5
2012/11/23 03:16:21 PM
