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27  Nourse    Avenue  Epping  2    Cape  Town
P.O.  Box  975    Eppindust  7475    South  Africa
Tel:  +27  21  534  8114    Fax:  +27  21  534  8086
Service  Centre  Share  Call:  086  111  5006
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Trouble Shooting Guide

Problem
Kettle is leaking water
 
 

Kettle does not work
 
 

Kettle trips mains power 
supply

Kettle takes too long to boil

Kettle works intermittently

Kettle is rusting on outside

Element is rusting. Rust spots 
on element.

Kettle does not switch off 
automatically

Reason

May be condensation

Kettle is over filled

Switch is sticking

Household socket is off.

Household socket is not 
working
Kettle is not seated on base 
correctly.

Overloaded circuit.

Element has lime scale 
deposits.

Element has lime scale 
deposits.

Steam deposit has oxidised and 
turned into an orange colour.

Water deposits on the element. 
Some areas have water that 
will result in orange or brown 
stains.
Lid not positioned correctly 
or is off.

Action

This is normal if boiled a num-
ber of times in succession
Pour out water to MAX level.

Ensure switch button is clean.

Switch on household socket

Check the socket with another 
appliance
Seat kettle on base correctly

Unplug all appliances attached 
to the same circuit.

Descale element using a 
proprietary descaler or citric 
acid solution. If not successful 
then a new element may be 
required.
Descale element using a 
proprietary descaler or citric 
acid solution. If not successful 
then a new element may be 
required.
Wipe your kettle after each use 
to keep dry. Polish stainless 
steel occasionally.
Some stains are stubborn and 
a descaler may not be effective. 
This should not affect function.

Place lid on the kettle securely.

Pre-caution

This kettle is for household 
use only.
If overfilled water can eject 
from the kettle resulting in a 
hazard
Keep appliance away from 
cooking splatter.
Ensure water covers the ele-
ment before operating.
Appliance must be of similar 
wattage to prevent overloading.
Your life of the kettle will be 
reduced if not seated on base 
correctly.
Note that their can be up to 5 
household plug sockets on 1 
circuit.
Kettles with scale will have a 
reduced lifespan. Clean the 
scale regularly.

Kettles with scale will have a 
reduced lifespan. Clean the 
scale regularly.

Keeping any appliance clean 
at all time will extend the life of 
the product.
Use distilled water.

Ejecting steam from the spout 
or lid can be a hazard

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