Trouble shooting guide
Problem
Reason
Action
Pre-caution
Kettle is leaking water
May be condensation.
This is normal if boiled a
number of times in succes-
sion.
This kettle is for household
use only.
Kettle is over filled.
Pour water out to MAX level.
If overfilled water can eject
from the kettle resulting in a
hazard.
Switch is sticking.
Ensure the switch is clean.
Keep appliance away from
cooking splatter.
Kettle does not work
Household socket is off.
Switch on household socket.
Ensure water covers the ele-
ment before operating.
Household socket is not
working.
Check the socket with
another appliance
Appliance must be of similar
wattage to prevent overload-
ing.
Kettle is not seated on base
correctly.
Seat kettle on base correctly. The life of the kettle will be
reduced if not seated on base
correctly.
Kettle trips mains power
supply
Overloaded circuit.
Unplug all appliances at-
tached to the same same
circuit.
Note that there can be up to
5 household plug sockets on
1 circuit.
Kettle takes too long to boil
Element has lime scale
deposits
Descale element using a
proprietary descaler or citric
acid solution. If not success-
ful then a new element may
be required.
Kettles with scale will have a
reduced lifespan. Clean the
scale regularly.
Kettles with lime scale
Element has lime scale
deposits.
Descale element using a
proprietary descaler or citric
acid solution. If not success-
ful then a new element may
be required.
Kettles with scale will have a
reduced lifespan. Clean the
scale regularly.
Kettle is rusting on outside
Steam deposit has oxidised
and turned into an orange
colour.
Wipe your kettle after each
use to keep dry.
Keeping any appliance clean
at all times will extend the life
of the product.
Element is rusting. Rust
spots on element.
Water deposits on the
element. Some areas have
water that will result in
orange or brown stains.
Some stains are stubborn
and a descaler may not be
effective. This should not
affect funtion.
Use distilled water.
Kettle does not switch off
automatically.
Lid not positioned correctly
or is off.
Place lid on the kettle
securely.
Ejecting steam from the
spout or lid can be a hazard.
