14
Troubleshooting
Should a problem occur, you may be able to find an answer in the
text below. If the text proves unhelpful or if you require further
information, please contact Consumer Service.
1. The coffee or tea is too weak.
Check the following:
• the pod is placed properly in the Pod Holder. You may need
to lightly press it down into the holder.
• you have selected the correct button according to the number
of ounces and strength desired. Use one javapod for either one
5-ounce, bold European serving, or an 8-ounce serving of
American style coffee. When brewing tea be sure to select the
8-ounce serving.
• you are using a fresh Melitta
®
javapod
™
or Cooper’s
®
teapod
™
.
2. The coffee is too strong.
Check that you have selected the correct button. Use the
8-ounce button for less robust coffee.
3. There is less water than normal volume of water during
brew cycle brewing from the appliance into the cups.
Descale appliance. See “Descaling,” page 13.
4. Water drips from the appliance.
Note: Some water may drip between cycles, this is normal.
Check the following:
• the Pod Holder must be placed properly within the Pod Cham-
ber and the Lever locked into position.
• the Water Tank must not be filled above the ‘MAX’ line.
• the Pod Holder may be clogged. Rinse under tap water to
unclog the screen. If necessary, you may also use a scrubbing
brush or a pin.
• the pod must be properly placed so it sits evenly into the
holder. Lightly tap it down into the holder. See Figure 10.
• some water droplets on your countertop are normal and may
be caused by the filling and replacing of the Water Tank.
FIGURE 15
correct
incorrect
