Megasat HD 5000 DC, User Manual

Page: 44 / 48

20
ENGLISH
6. Troubleshooting
Problem Possible causes What to do ?
LED on the front panel fail to light
up/is not lit. Main supply cable is not connected. Check if the main supply cable is
plugged into the power socket.
Bad or jerky image. The DVB-C reception may be too
weak. Make sure the coaxial cable is pro-
perly connected and not dama-
ged. Otherwise, please check with
your cable supplier whether there
is a fault in the network.
No auto-start screen when star-
ting the set-top box. The set-top box is connected via
HDMI, but the TV is not in the cor-
rect HDMI mode. Switch the TV to the correct HDMI
mode (eg HDMI 1).
The remote control is not wor-
king. Battery exhausted. Remote cont-
rol is not aimed correctly STB is in
standby mode. Change the batteries (both). Aim
the remote control at the STB.
Check that nothing blocks the
front panel. Check if LED indicator
on the front panel is showing the
time, press the power button to
switch off standby mode.
You have forgotten your pass-
word. The default password is: 000000.
Contact the dealer or Service Pro-
vider. They will help you set it up
again.
You might meet abnormal working of this set-top box with various reasons. Check the
following which may help you.