Medline ALTERRA 1385, Operation And Maintenance Manual

Page: 8 / 13

1-800-MEDLINE (633-5463) | medline.com 15 14 FCE1385B (PIC-00391) | Revision: 03/26/20
TROUBLESHOOTING
Symptom Possible
Cause
Remedy/Solution
None of the func-
tions work
Hand pendant?
Is hand pendant
plugged in?
Plug in hand pendant
Did you try another
pendant from working
bed
Use different hand
pendant from a
working bed
Does the bed
have staff
control?
Are the lock-out
functions engaged?
Disengage lock-out
functions
Is the staff control
wired to the control
box properly?
Plug hand pendent
directly into “HB”
port of control box
Power?
Is the bed plugged into
an outlet?
Plug bed into wall outlet
Is the power outlet on
a switch?
Turn switch on, check fuse
box, or try another wall
outlet
Verify bed power source
(outlet) is adequate for
bed electrical rating
Has the power cord
become loose from the
control box
Insert power cord fully
into control box
Is the power cord
damaged?
Replace power cord
Functions work but
bed moves slowly
Power?
Is the bed plugged into
an outlet?
Plug bed Into wall outlet
Is the power outlet on
a switch?
Turn switch on, check fuse
box, or try another wall
outlet
Verify bed power source
(outlet) is adequate for
bed electrical rating
Has the power cord
become loose from the
control box?
Insert power cord fully
into control box
Is the power cord
damaged?
Replace power cord
Grinding noise
heard from one of
the actuators
Actuator gear is
stripped
Actuator gear is
stripped, replace
actuator
Replace actuator
TROUBLESHOOTING (CONTINUED)
Symptom Possible
Cause
Remedy/Solution
One of the actuators
is not functioning
Hand pendant?
Try another pendant
from working bed
Use a different hand
pendant from a working
bed
Actuator?
Insert actuator cord
into another working
port of the control box
If bed still isn’t functioning,
replacing actuator
Actuator cable? Verify actuator cable is
not damaged
If damaged, or Cut replace
actuator cable
Verify actuator cable
plug is inserted
completely in actuator
and control box
Push actuator cable plug
firmly into actuator/con-
trol box
Control Box
Insert actuator cord
into another working
port on the control box
If actuator works on a
different port of the
control box
Bed is not level
when operating
High-Low functions
Bed load is not evenly
distributed
Raise or lower bed to its
maximum or minimum
height
Actuators operate
but wrong move-
ment occurs
Control box
wiring?
Actuators are plugged
into the wrong ports
Plug actuators into proper
ports on control box
Replace control box
IF USE OF THIS TROUBLE SHOOTING GUIDE DOES NOT CORRECT THE PROBLEM, PLEASE CALL
MEDLINE TECHNICAL SUPPORT AT 1-800-MEDLINE.
CAUTION
SERVICE / MAINTENANCE PERSONNEL
The bed is a heavy piece of equipment. It is strongly recommended that any servicing or
maintenance of the bed be performed by two or more personnel.