English
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Sometimes Defragmenter or Scandisk works on 10% or 30% of a hard
drive and then hangs. This is usually caused by Windows programs
running in the background. If this happens you can force Windows
not to run automatic background programmes. To run Scan-
Disk/Defrag successfully:
1.
Go to
Start->Run
and type
msconfig
in the Open: box.
2.
On the General tab, uncheck all items listed under
Selective
startup
(make sure that
Selective startup
is selected).
3.
Hit
apply
and
OK
and restart Windows. This starts Windows
with only the basics running; Insures nothing will interfere with
ScanDisk and Defragmenter.
4.
Run ScanDisk and Defrag.
5.
Go to
Start->Run
and type
msconfig
in the Open: box. Select
Normal Startup.
6.
Restart Windows.
Troubleshooting
PROBLEM: Windows stops responding when I disconnect the
external hard drive.
ANSWER: This may occur because Windows is trying to access a file
that is in the external hard drive. Make sure that none of the files on
the disk are open when you unplug the drive. Be sure to stop the drive
before disconnecting the power or adapter cable to prevent any data
loss.
PROBLEM: The drive is not recognized by my computer.
ANSWER: Restart your computer.
PROBLEM: The hard drive does not seem to have as much
storage capacity as I allocated.
ANSWER: Check that your operating system and file system support
the desired amount.
PROBLEM: ScanDisk reports an unrecoverable error.
ANSWER: The Scandisk program tests drives for errors. If ScanDisk
finds a problem and is unable to fix it, there may be a problem with
the hard disk
