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Media5 Mediatrix G7 Series, Hardware Installation Manual

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Media5 Mediatrix G7 Series Hardware Installation Manual Download Page 27

Model M - Mediatrix G7 Series

27

Troubleshooting

Locating the Product Serial Number

Before you start

Warning

: 

 Make sure your unit is powered off.

Steps

1)

Flip the unit. The serial number is located underneath the unit.

Caution: 

 Use with internal Ethernet cable only.

Warning

: 

 Make sure your unit is powered off before flipping it over. Make sure all your cables

are well connected.

media5corp.com

Summary of Contents for Mediatrix G7 Series

Page 1: ...Model M Mediatrix G7 Series Hardware Installation Guide DGW 48 5 2718 2022 05 04 ...

Page 2: ...ements 10 Wiring Guidelines 10 Mediatrix G7 Characteristics 11 Getting Started 12 Installation Check List 12 Package Check List 13 Cleaning Instructions 13 Mounting Tools and Equipment 13 Connectors and Indicators 14 Installing The Mediatrix Unit 18 Installing the Unit on a Flat Surface 19 Connecting the Telephony Cables 19 Connecting the Mediatrix Unit Using a DHCP Server 20 Connecting the Mediat...

Page 3: ...ctory Reset 34 Standards Compliance and Disclaimers 36 Supported Standards 36 Federal Communications Commission FCC Disclaimer 38 Innovation Science and Economic Development Canada ISED Disclaimer 39 CE Marking 39 RoHS China 39 Other Disclaimers 40 FXO Card Standards of Compliane and Disclaimers 41 FXO Card Supported Standards 41 FXO Card Federal Communications Commission FCC Disclaimer 41 FXO Car...

Page 4: ...mmunications Commission FCC Disclaimer 43 PRI T1 E1 J1 Card Innovation Science and Economic Development Canada ISED Disclaimer 44 BRI Standards Compliance and Disclaimers 45 BRI S T Card Supported Standards 45 Stock Keeping Unit SKU Number for Model M 46 Product Disposal Instructions 50 DGW Documentation 51 Copyright Notice 52 ...

Page 5: ...id using a telephone other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning Warning The earth ground cable must be firmly and securely connected to the grounding screw on the back of the Mediatrix unit and an appropriate grounding point in your site the earth ground cable must remain tightly secured at all times during service and installa...

Page 6: ... a voltage exceeding 300 V between conductors or is subject to lightning strikes Warning The Mediatrix unit must be installed on a circuit equipped with a breaker so that you can easily power the unit off if required Warning Hazardous network voltages may be present in PRI and FXO cables Always disconnect the cables from the Mediatrix unit first to avoid possible electric shock Network hazardous v...

Page 7: ...0ºC The Mediatrix unit should never be used to temperatures greater than the recommended maximum operating temperature Any damage occurring in such environmental conditions will void the warranty Keep your Mediatrix unit clear and dust free during and after installation Locate the emergency power off switch for the room in which you are working Then if an electrical accident occurs you can act qui...

Page 8: ...i merkitsee vaaraa Olet tilanteessa joka voi johtaa ruumiinvammaan Ennen kuin työskentelet minkään laitteiston parissa ota selvää sähkökytkentöihin liittyvistä vaaroista ja tavanomaisista onnettomuuksien ehkäisykeinoista Averrtissement Ce symbole d avertissement indique un danger Vous vous trouvez dans une situation pouvant causer des blessures ou des dommages corporels Avant de travailler sur un ...

Page 9: ...ze se com os perigos relacionados com circuitos eléctricos e com quaisquer práticas comuns que possam prevenir possíveis acidentes Aviso Este símbolo de aviso significa peligro Existe riesgo para su integridad física Antes de manipular cualquier equipo considerar los riesgos que entraña la corriente eléctrica y familiarizarse con los procedimientos estándar de prevención de accidentes Varning risk...

Page 10: ...ld never be used to temperatures greater than the recommended maximum operating temperature Any damage occurring in such environmental conditions will void the warranty Humidity lower than 85 and non condensing Do not install the Mediatrix unit in a location exposed to direct sunlight or near stoves or radiators Excessive heat could damage the internal components Unit should be positioned to be ac...

Page 11: ... from Sources of electrical noise such as radios transmitters and broadband amplifiers Power lines Fluorescent lighting fixtures Liquids or moisture Heat sources Mediatrix G7 Characteristics Parameter Description Dimensions Height 4 4 cm 1 75 in Width 48 3 cm 19 in Depth 19 5 cm 7 5 in Weight 3 kg 7 lb Power consumption 100 Vac 240 Vac 50 Hz 60 Hz 1 3 A media5corp com ...

Page 12: ...tallation site pre power check completed Mounting tools and equipment available Additional equipment available Mediatrix unit received Regulatory compliance and safety information received Software version verified Rack desktop mounting of chassis completed Initial electrical connections established Cable length limits verified Initial configuration performed Initial operation verified media5corp ...

Page 13: ... they can damage the unit s casing For resistant markings wet a cloth with a mild detergent wring well and then wipe off Use a dry cloth to dry the surface Mounting Tools and Equipment Tools Screwdriver as required for attaching brackets to rack ESD wrist strap Earth ground cable Warning The earth ground cable should be the same size 18 AWG minimum as the earth cable of the provided power cord Oth...

Page 14: ...le for PRI and BRI connections RJ 11 cable for telephony connections Connectors and Indicators Note The Mediatrix G7 is highly customizable in the sense that it may have one or several types of ports or none Therefore the following image may not exactly represent your Mediatrix unit media5corp com ...

Page 15: ...w steady ON Lines in use and unlocked 3 In Use Yellow blinking yellow 1 cycle per second 50 duty Locked Amber steady ON Indicates that the PRI port is in use 7 IN USE OFF Indicates that the PRI port is not connected Green steady ON Indicates that the PRI port is well connected 8 LINK Amber steady ON Indicates that the PRI port is not connected Red steady ON Indicates that the PRI port is not worki...

Page 16: ...synchronisation pulse input 6 SYNC OUT 8 KHz TDM synchronisation pulse output 9 PRI port RJ 45 connector for ISDN PRI connectivity 13 ETH1 A 10 100 1000 BaseT Ethernet RJ 45 connector for access to a LAN WAN or computer This port is by default used for uplink WAN connection 14 ETH2 ETH3 ETH4 ETH5 10 100 1000 BaseT Ethernet RJ 45 connector for access to a LAN WAN or computer These ports are used by...

Page 17: ...Model M Mediatrix G7 Series 17 Description 1 POWER connector 2 Power switch 3 Grounding screw media5corp com ...

Page 18: ...e you must first read and understand the Safety Recommendations listed in this document Note Note or take a picture of your unit s serial number before starting the installation and place the card stickers of the cards not factory installed Refer to Locating the Product Serial Number p 27 Steps 1 Install the unit on a flat surface or in an equipment rack Refer to Installing the Unit on a Flat Surf...

Page 19: ...heir proper location on the Mediatrix unit Steps 1 Make sure an adequate earth ground connection has been made between the grounding screw on the back of the Mediatrix unit and an appropriate grounding point in your site Warning Adequate earth grounding connection of the Mediatrix unit is mandatory to avoid any damage or injuries 2 Wear an ESD wrist strap ensuring it makes good contact with your b...

Page 20: ...unding screw on the back on the Mediatrix unit or unpainted bare metal spot of a grounded equipment rack 4 Make sure the unit s power switch is OFF 5 Make sure the circuit breakers of power sources used to power the Mediatrix unit are OFF 6 Make sure the provided AC power cord is connected into the POWER connector located on the back of the Mediatrix unit and in an appropriate AC electrical outlet...

Page 21: ...n ESD wrist strap ensuring it makes good contact with your bare skin 3 Attach the ESD wrist strap end to an earth ground grounding screw on the back on the Mediatrix unit or unpainted bare metal spot of a grounded equipment rack 4 Make sure the unit s power switch is OFF 5 Make sure the circuit breakers of power sources used to power the Mediatrix unit are OFF 6 Make sure the provided AC Power Cor...

Page 22: ... port commonly used to be connected to the Local Area Network LAN i e ETH2 on most devices use the 192 168 0 10 IP address If your Mediatrix unit is configured to use a DHCP server with IPv4 use the provided DHCP server IP address b Enter public as your username and leave the password field empty Note The public username account has administrator rights Note You can also use admin as a username an...

Page 23: ... meaning that they adapt to the type of cables connected to them The Auto MDI MDIX feature only works when the unit are configured in auto detect mode which is the default mode Pin Name Description TIA EIA 568A TIA EIA 568B 1 Bl_DA Tx Bi directional pair A Transmit white green white orange 2 Bl_DA Tx Bi directional pair A Transmit green orange 3 Bl_DB Rx Bi directional pair B Received white orange...

Page 24: ...f wires one pair for transmission and the second pair for reception It is wired so that pins 1 and 2 are on one twisted pair and pins 4 and 5 are on a second pair according to common wiring standards which meet the TIA EIA 568A and 568B requirements Note The Mediatrix unit PRI ports can be used as a T reference point but not as U reference points 2 wire Never connect a U PSTN line or a U TE into t...

Page 25: ...sted pair and pins 4 and 5 are on a second pair according to common wiring standards which meet the TIA EIA 568A and 568B requirements Caution The Mediatrix unit ISDN BRI ports are configurable to operate as network or terminal ports The pin out of the sockets is switched according to this configuration Wrong port configurations wrong cabling or wrong connections to neighbouring equipment can lead...

Page 26: ... of 26 AWG wire gauge Note The Ringer Equivalence Number REN is 0 1 for each individual FXO port of the unit Note The maximum standard FXS cable length is 450 m The RJ 11 pair of wires is wired so that pins 3 and 4 are connected to the Ring and Tip which meets the EIA TIA IS 968 and CS 03 Issue 8 Part III requirements Pin Function 1 Not used 2 Not used 3 Ring 4 Tip 5 Not used 6 Not used media5corp...

Page 27: ... start Warning Make sure your unit is powered off Steps 1 Flip the unit The serial number is located underneath the unit Caution Use with internal Ethernet cable only Warning Make sure your unit is powered off before flipping it over Make sure all your cables are well connected media5corp com ...

Page 28: ...e to contact the unit via SNMP SNMP service not activated Credentials do not grant access Unable to make calls although cards appear in the Management Interface Hour and date are not synchronized required by certificates LED Patterns LED state Description All LEDs cycling from left to right individually blinking 1 cycle per second 33 duty A firmware pack is being downloaded into the unit and writt...

Page 29: ... a switch that can be used to perform a partial or factory reset while the unit is running In other words the Reset Default button can be used to Cancel an action that was started Revert to known factory settings if the Mediatrix unit refuses to work properly for any reason or the connection to the network is lost Reconfigure a unit The Reset Default button will generate different actions dependin...

Page 30: ... Mediatrix unit or on a unit already in use where the configuration was modified in such a way that the user can no longer access the system by the Web page or otherwise In both cases the user can manage the Mediatrix unit through its Rescue interface which is bound to the unit s WAN port wan for the Mediatrix 4102S and ETH1 for all other Mediatrix units The IP address of the Rescue interface is 1...

Page 31: ...twork Interface to use the link as the default value used by the Uplink Network Interface set the IP address to 192 168 0 1 and the Network Mask to 255 255 255 0 set the IPv6 link local address on all network links The IPv6 link local address can be found underneath the unit A partial reset will also modify the following parameters and preserve the values below even after the Rescue interface has ...

Page 32: ...e Each service will be configured to use Local authentication and no accounting mechanism EnableTelnet Disable TelnetPort 23 EnableSsh Enable SshPort 22 CLI InactivityTimeOut 15 HOC ManagementInterface Rescue Port 161 EnableSnmpV1 Enable EnableSnmpV2 Enable SNMP EnableSnmpV3 Enable ServerPort 80 Web SecureServerPort 443 Performing a Partial Reset Before you start Note It is not recommended to acce...

Page 33: ...gement Interface Several parameters and services are modified refer to Partial Reset Do not forget to perform the Disabling the Rescue Interface step Disabling the Rescue Interface Information By default the Rescue interface is disabled However after a partial reset the rescue interface is enabled Important The Rescue interface is bound to the unit s WAN port wan for the Mediatrix 4102S and ETH1 f...

Page 34: ...nit cannot find a DHCP server it will sent requests indefinitely A Factory Reset can be triggered either Directly on the unit Refer to Performing a Factory Reset p 34 Via the web interface of the Mediatrix unit Management Firmware Upgrade Via the Command Line Interface of the Mediatrix unit by using the fpu defaultsetting parameter Performing a Factory Reset Information The Factory reset alters an...

Page 35: ...ration parameters are reset to their default value The unit can then be contacted via its WAN interface DHCP provided IP address ETH1 or WAN on the 4102S or via its LAN interface default IP address 192 168 0 10 ETH2 or LAN on the 4102S media5corp com ...

Page 36: ...tandards Compliance and Disclaimers Supported Standards Note The standards compliance of the Mediatrix units are printed on the same sticker as the product serial number Refer to Locating the Product Serial Number p 27 media5corp com ...

Page 37: ...ds UL 60950 1 2nd Edition 2014 10 14 CAN CSA C22 2 No 60950 1 07 2nd Edition 2014 10 IEC 60950 1 2005 2nd Edition Am1 2009 Am2 2012 with all national deviations EN 60950 1 2006 A1 2010 A11 2009 A12 2011 A2 2013 NOM 019 SCFI 1998 Emissions EN61000 3 2 2014 EN61000 3 3 2013 FCC part 15 2016 subpart B class B EN55032 2015 class B ICES 003 2016 class B Immunity EN55035 2017 media5corp com ...

Page 38: ... the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help IMPORTANT Modifications Any modifications made to this devic...

Page 39: ... requirements of Directives 2014 30 EC and 2014 35 EC European parliament EMC and LVD directives is given Any unauthorized modification of the product voids this declaration For a copy of the original signed Declaration Of Conformity please contact Media5 at the above address RoHS Declaration Of Compliance This Mediatrix unit is in compliance with the Council Directives 2011 65 EC on the restricti...

Page 40: ...Model M Mediatrix G7 Series 40 Other Disclaimers Altitude of Operation Use only at altitudes no more than 2000 m above sea level Only use in non tropical climate regions media5corp com ...

Page 41: ...co NOM 196 SCFI 2016 for Mediatrix 004 00087 FXO card NYCE CT 0019 19 TS IFETEL Certificate Number TTDME0019 0068 for Mediatrix 004 00087 FXO card FXO Card Federal Communications Commission FCC Disclaimer The FXO card complies with Part 68 of the FCC Rules On the underside of this equipment is a label that contains among other information the FCC Registration Number Ringer Equivalence Number REN a...

Page 42: ...fect the proper functioning of your equipment If they do you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service If you experience trouble with this telephone equipment please contact Media5 for information on how to obtain service or repairs The telephone company may ask that you disconnect this equipment from the network until the problem has been c...

Page 43: ...Amendments B1 B2 and B3 US 5WKITNAN096 Mexico NOM 218 SCFI 2017 for Mediatrix 004 00096 PRI card NYCE CT 0045 19 TS IFETEL Certificate Number TEDME00 0119 for Mediatrix 004 00096 PRI card PRI T1 E1 J1 Card Federal Communications Commission FCC Disclaimer The PRI T1 card complies with Part 68 of the FCC Rules On the underside of this equipment is a label that contains among other information the FC...

Page 44: ...hey do you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service If you experience trouble with this telephone equipment please contact Media5 for information on how to obtain service or repairs The telephone company may ask that you disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment ...

Page 45: ...Model M Mediatrix G7 Series 45 BRI Standards Compliance and Disclaimers BRI S T Card Supported Standards Category Specification Telecom TBR3 1995 A1 1997 media5corp com ...

Page 46: ...SKU number is composed of 24 digits each having a specific meaning Letter Number Description Possible Values A Product family M G7 Series S7 Series S7 LP Series and Sentinel 100 B CPU 3 Armada A380 CPU for the G7 Series S7 Series and S7 LP Series 4 Armada A385 CPU for the Sentinel 100 C RAM size 5 256MB DDR for the G7 Series S7 Series and S7 LP Series 6 512MB DDR for the Sentinel 100 D SSD size 0 ...

Page 47: ...power cord F Power supply 6 Single 65W PSU 120 240 Vac G Reserved field Software options 0 reserved 2 S7 Series and S7 LP Series H H H SBC sessions Survivability users 000 to 999 for sentinel 100 only When Survivability licence is selected number of users is identified with 2 significant number followed by number of zeros For example 230 23 users 231 230 users 232 2300 users media5corp com ...

Page 48: ...om SW profile Contact Media5 sales J SLA Support options 0 No SLA included in SKU must be separate line on PO 1 1 year SBC SLA support 5 5 year SBC SLA support K K SW license Software options 0 0 no licence 0 1 Survivability field H H H indicates the number of users 04 eMOS 05 Survivability eMOS media5corp com ...

Page 49: ...card 9 reserved A reserved B 4FXS Bypass card contact media5 sales C 2FXS Bypass card contact media5 sales K 2FXS LP card contact media5 sales L 4FXS LP card M 2FXS LP bypass card contact media5 sales N 4FXS LP bypass card contact media5 sales 7 Slot 7 for internal Mini DSP 0 No card D internal single DSP card E internal dual DSP card 8 Reserved Always 0 media5corp com ...

Page 50: ...t the end of its working life For appropriate disposal and recycling instructions contact your local Media5 Corporation provider The Waste of Electrical and Electronic Equipment WEEE Directive 2002 96 EC was established by the European Union to minimize negative impact on the environment control hazardous substances and curtail landfill expansion by using the best available recovery and recycling ...

Page 51: ...uments are created to facilitate the configuration of a specific technical action such as performing a firmware upgrade Hardware installation guide They provide the detailed procedure on how to safely and adequately install the unit It provides information on card installation cable connections and how to access for the first time the Management interface User guide The user guide explains how to ...

Page 52: ...ctual Property of the document and the technology and know how that it includes and represents This publication cannot be reproduced neither in whole nor in part in any form whatsoever without written prior approval by Media5 Corporation Media5 Corporation reserves the right to revise this publication and make changes at any time and without the obligation to notify any person and or entity of suc...

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