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11. Troubleshooting
If the breast
pump is not
running
Check whether electrical outlet power/battery is available.
Check that the device is switched on.
Check whether program card is inserted correctly in the card
compartment on the back of the breast pump.
If there is low
or no suction
Assemble the pump kit in accordance with the instructions in
Section 8
.
• Check whether all connections of the pump kit and breast pump
are secure.
• Make sure that the breast shield forms a complete seal around the
breast.
• The white membrane must lie flat against the yellow valve head.
• Check that the yellow valve head and white membrane are clean
and not damaged.
•
The ends of the tubing must be firmly connected to the connector
and the opening in the membrane cap.
•
The protective membrane and membrane cap should be correctly
assembled and the membrane cap must be firmly fitted to the
breast pump membrane to form a seal.
•
The protective membrane must be intact.
•
Do not kink or pinch the tubing during expression.
•
All components must be completely dry.
Yellow Valve Head and Membrane Check
• Remove and separate valve from the membrane.
• Inspect the yellow valve head for chips or cracks. Inspect the white
membrane for holes or tears. If flawed or damaged, replace the
yellow valve head and/or white membrane prior to pumping.
• Wash yellow valve head and white membrane per Cleaning
Instructions in
Sections 4-6
.
• Reassemble. Make sure the white membrane lays flat on the yellow
valve head, and if it does not, replace the yellow valve head and/or
white membrane prior to pumping.
Breast Shield and Breast Shield Connector Check
• Inspect breast shield and breast shield connector to make sure
there are no cracks and they securely attach to each other.
• Make sure the breast shield forms a complete seal around the
breast.
Other Checks
Inspect the following to check for damage and secure connections.
• Secure tubing adapter to the breast shield connector.
• Test vacuum. If suction is not improved, contact Medela Customer
Service at 1-800-435-8316.
Tubing Check
• If damaged replace prior to pumping.
• Inspect tubing for damage and secure connections.
• Check that the ends of the tubing are firmly connected to the
connector and the opening in the membrane cap.
• If single pumping, make sure only one membrane cap is seated.
Take care not to kink or pinch tubing.
