User Manual
MEAS LT Level & Pressure Transducer User Manual
Measurement Specialties, Inc.
www.meas-spec.com
1-757-766-1500
1000 Lucas Way, Hampton, VA 23666 USA
13 of 31
1-800-745-8008
4.0 Warranty and Product Return Procedure
Product Eligibility
:
Any transducer/transmitter (see 4-digit DOM) that is:
Less than 2 years old:
Units that fall within this age group that do not meet the product’s
specifications and exhibits
no obvious physical damage to the housing, sensor, or cable (cuts),
will be replaced under warranty.
Units 2-3 years old:
Units that fall within this age group and exhibit no obvious physical damage to
the housing, sensor, or cable (cuts), may be replaced at a discounted list price.
Units greater than 3 years old:
Units that fall within this age group are not replaced under warranty.
Merchandise Return Procedures
Contact the
Applications Support Group
or the
Customer Service Department
at Measurement
Specialties, Inc, Hampton, VA, if your transducer is not operating properly. Our staff is available for
troubleshooting at
(757) 766- 1500
or toll free at
1-800-745-8008
during normal working hours,
Eastern Time. If your transducer or accessory needs to be returned to Measurement Specialties,
obtain a
Returned Merchandise Authorization
(RMA) from the Customer Service Department prior to
shipment. Be prepared to supply the following information when requesting the RMA:
Part number
Serial number
Complete description of problems/symptoms
Bill To
and
Ship To
address
Purchase order number (not required for warranty repairs)
Customer contact and telephone number
The above information, including the RMA number, must be on the customer’s shipping documents
that accompany the equipment to be repaired. Measurement Specialties also requests that the
outside of the shipping container be labeled with the RMA number to assist in tracking the repairs.
All equipment should be sent to the following address:
ATTN: MEAS LT TRANSDUCER REPAIR DEPARTMENT
(7-digit RMA number)
Measurement Specialties
1000 Lucas Way
Hampton, VA 23666