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From time to time, we may, at our discretion, offer items for auction, either independently or via a third party.
Whilst every effort will be made to provide all relevant information regarding the item on auction, as per
Australian law, goods bought at auction are not covered by this Warranty and are not covered by the majority of
consumer guarantees under the Australian Consumer Law. You may not have any rights to make a warranty claim
for products purchased at auction.
6. LODGING A CLAIM
If you purchased a caravan or camper which you believe is covered by warranty, and you become aware of
something you believe to be a defect or damage resulting from a defect, then you should follow the process set
out below to obtain the fastest response and greatest chance of having your claim approved:
a) As soon as reasonably possible after becoming aware of what you believe to be a defect or damage
caused by a defect, lodge a warranty claim through our website using our online Warranty Claim Form;
b) Once we receive a warranty claim form, we will respond in one of three ways. We will either accept the
claim, reject the claim, or ask for further information to allow us to decide whether to accept or reject the
claim. If a claim consists of multiple parts, we may give different responses to different parts.
•
If we accept a claim, we will notify you of the acceptance, and discuss with you how to remedy the claim.
While we endeavour to accommodate your preferences in this process, we will generally provide our
choice between repair works with our chosen repairer to the standard we deem reasonably remedies the
accepted claim, replacement goods, or a refund, unless we accept that the claim is for a major failure;
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If we reject a claim, we will notify you of the rejection and explain the reasons for the rejection. You may
provide us with further information or explanations to appeal the rejection, but providing us with further
material may not change the result; or
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If we have insufficient information to either accept or reject a claim, we will ask you to provide us with
more information to allow us to make that decision. We may require any kind of information which we
consider to be relevant to the decision, which may involve questions about the use of the products,
photographs of the products, or about the maintenance history of the products. If you fail, neglect, or
refuse to provide us with information which we reasonably require to process your claim, we may reject
the claim on the basis of that lack of information. that basis, even if you subsequently correct the
information. If you are unsure whether information is relevant, include it in your application and we will
assess its relevance.
c) If you act or fail to act in a way which either prevents us from determining the true cause and extent of
the subject of a claim, or which substantially constrains or limits our capacity to provide a remedy, this
will adversely affect the handling of your claim. As examples of such conduct:
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If you arrange for repair works before we can assess a product, we may not be able to determine whether
the repair works were covered by a warranty, or may not be able to provide the appropriate remedy after
those works;
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If you do not notify us of a claimable matter without delay, we will not be liable for damage caused by
the delay, and we may not be able to determine the initial cause of the damage once time has
aggravated it; and
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If you refuse to allow us to access the product for the purposes of assessing a claim, we may reject the
claim on the basis that we have insufficient information.
d) If you provide us with false, misleading, or selectively incomplete information, we may reject that
application on that basis, even if you subsequently correct the information. If you are unsure whether
information is relevant, include it in your application and we will assess its relevance.
7. CONTACT
If you have any further questions relating to warranties, or are unsure about any aspect of this section, then
please
contact us. Phone: 1300 494 494 (Option 4).
Summary of Contents for XT16HR ISLAND 2022
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Page 88: ...www marketdirect com au IPh 1300 494 494 I Copyright I P a g e 86 Trailing Arm Bushes...
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