Support
For all issues, software or hardware, or maybe you have a suggestion or a feature
idea, please contact me directly at
.
Software Faults
Sometimes unexpected software issues can occur - In the event of a crash or fault, a
log file "dump.txt" will be written to the SD Card. This log file will have useful
information for finding the problem. Please send an email to
with this log file, along with all other configuration
files on the SD card and a description of what you were doing to produce the bug.
If the bug persists upon reboot, its likely that the configuration files stored on the
SD card are re-triggering the issue. You can safely delete the files on the SD card,
this will clean the state out and the device should then be able to boot normally.
Safety
The following must be adhered to in order for safety and compliance of operation.
1. Do not attempt to load unverified firmware or otherwise to the device.
2. This device is only intended for use within a compliant Eurorack housing with
sufficient power supply requirements.
3. This device is not intended for operation in extreme environmental conditions.
4. Do not expose the device to any liquid and store within a dry place out of
direct sunlight.
5. This device must only be transported with the supplied packaging, for repair or
otherwise.
6. Do not use this device if it is damaged.
7. Dispose of this device only into e-waste to help protect the environment.
8. Only use a quality micro SD Card from a reliable manufacturer, ideally the one
supplied with the unit. The following SD Card manufacturers are tested and
verified: Intenso and Sandisk
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Reproduction, distribution or commercial use in any form is prohibited and requires
written permission from mnemonic devices.
mnemonic devices reserves the right to change the contents within this document at any
time.
