6
1-WARNINGS AND WARRANTY CONDITIONS
The replacement of the entire system or the repair of one of its components does not extend the warranty period, and the original expiry
date remains unchanged.
The warranty covers the replacement or free repair
of parts recognised as being faulty at source due to manufacturing defects.
In the event of a fault, to benefit from the warranty, the customer must keep the warranty certificate and provide it with the document
given at the time of purchase to the Service Centre.
EXCLUSIONS
The warranty does not cover malfunctions and/or damage to the appliance that arise due to the following causes:
•
Damage caused during transportation and/or handling
•
all parts that develop faults due to negligence or improper use, incorrect maintenance, installation that does not comply with the
manufacturer’s instructions (always refer to the installation guide provided with the appliance)
•
incorrect sizing with regard to the use or faults in the installation or failure to adopt the necessary devices to guarantee proper
execution
•
improper overheating of the equipment, use of fuels not conforming to the types and quantities indicated in the instructions provided
•
further damage caused by incorrect user interventions in an attempt to fix the initial fault
•
worsening of the damage caused by the user continuing to operate the appliance even after the fault has been noticed
•
in presence of a boiler, any corrosion, incrustations or breakages caused by water flow, condensation, hardness or acidity of the water,
improperly performed descaling treatments, lack of water, mud or limescale deposits
•
inefficiency of chimneys, flues or parts of the system affecting the appliance
•
damage caused by tampering with the appliance, atmospheric agents, natural disasters, vandalism, electrical discharges, fires, faults
in the electric and/or hydraulic system.
•
Failure to have the annual stove maintenance performed by an authorised technician or qualified personnel will result in the loss of
the warranty.
Also excluded from this warranty are:
•
parts subject to normal wear such as gaskets, glass, cladding and cast iron grilles, painted, chrome-plated or gilded parts, handles
and electric cables, bulbs, indicator lights, knobs, all parts which can be removed from the firebox.
•
Variations in colour of the painted or ceramic/serpentine parts and crazed ceramics as they are natural characteristics of the material
and product use.
•
masonry work
•
plant parts (if present) not supplied by the manufacturer
Any technical interventions on the product to eliminate the above defects and consequent damages must be agreed upon with the
Service Centre, who reserves the right to accept the relative appointment or not. However, said interventions will not be carried out under
warranty but as technical assistance to be granted as part of any eventual and specific agreed conditions and in accordance with the fee
in force for the work to be carried out.
The user will also be charged for any costs incurred to remedy the incorrect technical interventions, tampering or damage to the appliance,
not attributable to original faults.
Save for the legal or regulatory limits, the warranty does not cover the containment of atmospheric and acoustic pollution.
The company declines all liability for any damage which may be caused, directly or indirectly, to persons, animals or objects as
a consequence of non compliance with any provision specified in the manual, especially warnings regarding installation, use
and maintenance of the appliance.
