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Service and Warranty Procedure
In-Warranty Return Material Procedure
Material other than compressors may not be returned except
by permission of authorized factory service personnel of
McQuay International at Minneapolis, Minnesota.
A “return goods” tag will be sent to be included with the
returned material. Enter the information as called for on the
tag in order to expedite handling at out factories and issu-
ance of credits. All parts shall be returned to the factory
designated on the return goods tag, transportation charges
prepaid.
The return of the part does not constitute an order for
replacement. A purchase order for the replacement part
must be entered through your nearest McQuay representa-
tive. The order should include the component’s part number
and description and the model and serial numbers of the unit
involved.
If it is determined that the failure of the returned part is due
to faulty material or workmanship, credit will be issued on the
customer’s purchase order.
Replacement Parts
When writing to McQuay for service or replacement parts,
provide the model number, serial number, and G.O. number
of the unit as stamped on the serial plate attached to the unit.
For questions regarding wiring diagrams, it will be necessary
to provide the number on the specific diagram. If replacment
parts are required, include the date of unit installation, the
date of failure, an explanation of the malfunction, and a
description of the replacement parts required.
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