Maytag MVWX500BW, Use And Care Manual

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12
TROUBLESHOOTING
If you experience Possible Causes Solution
Vibration or Off-Balance
Check the following for
proper installation or see
“Using Your Washer”
section.
Feet may not be in contact with
the floor and locked.
Front and rear feet must be in firm contact with floor, and washer must
be level to operate properly. See Installation Instructions.
Washer may not be level. Check floor for flexing or sagging. If flooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound.
See “Level the Washer” in Installation Instructions.
Load could be unbalanced. Load garments in loose heaps evenly around the washplate. Adding wet
items to washer or adding more water to basket could unbalance washer.
Wash smaller loads to reduce imbalance.
Do not tightly pack. Avoid washing single items.
Use Bulky/Sheets cycle for oversized, non-absorbent items such as
comforters or poly-filled jackets.
See “Cycle Guide” and “Using Your Washer” in this Use and Care Guide.
Noises - for normal operating sounds, go to www.maytag.com/help
Clicking or metallic noises Objects caught in washer drain
system.
Empty pockets before washing. Loose items such as coins could fall
between basket and tub or may block pump. It may be necessary to call
for service to remove items.
It is normal to hear metal items on clothing such as metal snaps, buckles,
or zippers touch against the stainless steel basket.
Gurgling or humming Washer may be draining water. It is normal to hear the pump making a continuous humming sound with
periodic gurgling or surging as final amounts of water are removed during
the Drain & Spin cycles.
Humming Load sensing may be occurring. You may hear the hum of the sensing spins after you have started
the washer. This is normal.
Water Leaks
Check the following for
proper installation:
Washer not level. Water may splash off basket if washer is not level. Check that load is not
unbalanced or tightly packed.
Fill hoses not attached tightly. Tighten fill-hose connection.
Fill hose washers. Make sure all four fill hose flat washers are properly seated.
Drain hose connection. Pull drain hose from washer cabinet and properly secure it to drainpipe
or laundry tub.
Do not place tape over drain opening.
Check household plumbing for
leaks or clogged sink or drain.
Water can back up out of a clogged sink or drainpipe. Check all household
plumbing for leaks (laundry tubs, drain pipe, water pipes, and faucets.)
Washer not loaded as
recommended.
Unbalanced loading can cause basket to be out of alignment and cause
water to splash off tub. See “Using Your Washer” for loading instructions.
Washer not performing as expected
Not enough water
in washer
Load not completely covered
in water.
This is normal operation for an HE low-water washer. The load will not be
completely under water. The washer senses load sizes and adds correct
amount of water for optimal cleaning. See “What’s New under the Lid.”
IMPORTANT: Do not add more water to washer.
Washer won’t run or fill,
washer stops working
or wash light remains on
(indicating that the washer
was unable to fill
appropriately)
Check for proper water supply. Both hoses must be attached and have water flowing to inlet valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water flow.
First try the solutions suggested here or visit our website to possibly avoid the cost of a service call.
In U.S.A. www.maytag.com/product_help – In Canada www.maytag.ca.