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Maytag MTW6500TB, Service Manual

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Maytag MTW6500TB Service Manual Download Page 23

3-3

WASHER USE

STARTING THE WASHER

The following is a guide to starting the washer. 
Periodic  references  to  other  sections  of  this 
manual provide more detailed information.

USING THE PROPER DETERGENT

Use only High Efficiency detergents. The pack-
age for this type of detergent will be marked 
“HE” or “High Efficiency.” This wash system, 
along  with  less  water,  will  create  too  much 
sudsing with a regular non-HE detergent. Us-
ing regular detergent will likely result in washer 
errors, longer cycle times and reduced rinsing 
performance. It may also result in component 
failures and noticeable mold or mildew. HE de-
tergents are made to produce the right amount 
of suds for the best performance. Follow the 
manufacturer’s  instructions  to  determine  the 
amount of detergent to use.

WARNING

Fire Hazard

Never place items in the washer that 
are dampened with gasoline or other 
flammable fluids.
No washer can completely remove oil.
Do not dry anything that has ever had 
any type of oil on it (including cooking 
oils).
Doing so can result in death, explosion, 
or fire.

NOTE:

 Your washer model may differ slightly.

Use only “HE” High Efficiency detergent.

Summary of Contents for MTW6500TB

Page 1: ...TECHNICAL EDUCATION JOB AID 8178643 ML 6 MODELS MTW6500TB MTW6600TB MTW6600TQ AUTOMATIC WASHER WITH 6TH SENSE TECHNOLOGY ...

Page 2: ...th the washer The Wiring Diagram used in this Job Aid is typical and should be used for training purposes only Always use the Wiring Diagram supplied with the product when servicing the washer GOALS AND OBJECTIVES The goal of this Job Aid is to provide information that will enable the In Home Service Profes sional to properly diagnose malfunctions and repair the Bravos Automatic Washer With 6th Se...

Page 3: ... Pressure Transducer 4 4 Removing A Dispenser The Fresh Fill Inlet Valve And The Lid Lock 4 6 Removing The Lid And A Hinge 4 9 Removing The Basket Basket Hub Lint Filter 4 10 Removing The Drain And Recirculation Pumps 4 12 Removing The Drive Motor Rotor Position Sensor 4 14 Removing The Tub 4 16 Accessing The Pressure Transducer Tubing Recirculation Tube And Drain Pump Harness 4 18 COMPONENT TESTI...

Page 4: ... iv NOTES ...

Page 5: ...t can kill or hurt you and others All safety messages will follow the safety alert symbol and either the word DANGER or WARNING These words mean All safety messages will tell you what the potential hazard is tell you how to reduce the chance of injury and tell you what can happen if the instructions are not followed You can be killed or seriously injured if you don t immediately follow instruction...

Page 6: ...CCESS FUEL T Top Load G Gas F Front Load H Horizontal W Work Space V Vertical E Electric PRODUCT W Washer P Pedestal D Dryer B Combo T Thin Twin C Compact SERIES 1 Innovation 6 Oasis 2 Commercial 7 Merloni 3 Compact 8 Horizon 4 Stack 9 Duet Combo 5 LEAP PRICE POINT LEVELS 1 7 TRADE PARTNER 00 Brand 30 NATM 10 SBC 40 Lowe s 20 Best Buy YEAR OF INTRODUCTION T 2007 COLOR CODE Q White B Black ENGINEER...

Page 7: ...1 3 MODEL SERIAL NUMBER LABEL TECH SHEET LOCATIONS The Model Serial Number Label and Tech Sheet locations are shown below Model Serial Number Location Tech Sheet Location Access Under Cabinet Top ...

Page 8: ...PENSERS MAIN DETERGENT YES YES TYPE FLUSH FLUSH CAPACITY 2 3 CUP 2 3 CUP BLEACH YES YES TYPE FLUSH TIMED FLUSH TIMED CAPACITY 1 CUP 1 CUP FABRIC SOFTENER YES YES TYPE FLUSH TIMED FLUSH TIMED CAPACITY 1 2 CUP 1 2 CUP CYCLE DEFINITIONS OF CYCLES 10 SUPER WASH NORMAL WHITES DELICATE WRINKLE CONTROL SHEETS COLORS JEANS RAPID WASH BULKY HANDWASH 11 SUPER WASH NORMAL WHITES DELICATE WRINKLE CONTROL SHEE...

Page 9: ... 5 9 CM ABOVE BASKET BOTTOM AUTO NON SELECTABLE MIN LEVEL 3 5 9 CM ABOVE BASKET BOTTOM SOIL LEVELS 4 4 STATUS LED S WASH 4 STATUS 3 SOAK WASH RINSE SPIN CLEAN ADD A GARMENT LID LOCK WASH 4 STATUS 3 SOAK WASH RINSE SPIN CLEAN ADD A GARMENT LID LOCK ADDITIONAL INFORMATION COLORS BLACK WHITE BLACK SIZE W X D X H 28 X 27 X 42 IN 71 2 x 68 5 X 106 6 CM 28 X 27 X 42 IN 71 2 x 68 5 X 106 6 CM WEIGHT IN C...

Page 10: ...1 6 NOTES ...

Page 11: ...uring tape A Drain hose form B Water inlet hoses 2 C Flat water inlet hose washers 4 D Beaded tie strap A B C D If You Have You Will Need to Buy Laundry tub or standpipe taller than 96 2 4 m Sump pump system if not already available 1 2 5 cm diameter standpipe 2 5 cm diameter to 1 2 5 cm diameter standpipe adapter Part Number 3363920 and connector kit Part Number 285835 Overhead sewer Standard 20 ...

Page 12: ...washer weight washer water and load of 315 lbs 143 kgs Do not store or operate your washer in tem peratures at or below 32 F 0 C Some wa ter can remain in the washer and can cause damage in low temperatures INSTALLATION SPACING FOR RECESSED AREA AND CLOSET INSTALLATIONS The following spacing dimensions are rec ommended for this washer This washer has been tested for installation with spacing of 0 ...

Page 13: ...ameter standpipe adapter kit is available See Tools and Parts page 2 1 The top of the standpipe must be at least 39 99 cm high and no higher than 96 244 cm from the bottom of the washer LAUNDRY TUB DRAIN SYSTEM VIEW C The laundry tub needs a minimum 20 gal 76 L capacity The top of the laundry tub must be at least 39 99 cm above the floor and no higher than 96 244 cm from the bottom of the washer F...

Page 14: ...ician if you are not sure the washer is properly grounded Do not have a fuse in the neutral or ground circuit ELECTRICAL REQUIREMENTS GROUNDING INSTRUCTIONS For a grounded cord connected washer This washer must be grounded In the event of a malfunction or breakdown grounding will reduce the risk of electrcal shock by providing a path of least resistance for elec tric current This washer is equippe...

Page 15: ...pping base is nec essary for proper operation REMOVE SHIPPING BASE AND PACKING RING 1 Place cardboard supports from shipping carton on floor behind washer for sup port 2 Secure the lid with tape 3 Using 2 or more people tip the washer onto its back and place on cardboard supports 4 Remove foam shipping base 5 Set washer upright 6 Remove tape from lid Open lid and re move foam packing ring from was...

Page 16: ...o h n i a r d r e h t o e h t o t n i m r o f e h t f o d n e r e h t o e h t h c a t t A m r o f e h t m r o f e h t d n o y e b m c 4 1 1 4 1 2 d n e t x e t s u m e s o h e h T f e i l e r 5 4 m c 4 1 1 A CONNECT THE INLET HOSES 1 Insert new flat washers supplied into each end of the inlet hoses Firmly seat the washers in the couplings CONNECT THE INLET HOSES TO THE WATER FAUCETS Make sure the ...

Page 17: ...or replacement dates for fu ture reference If you connect only one water hose you must cap off the remaining water inlet port Periodically inspect and replace hoses if bulges kinks cuts wear or leaks are found SECURE THE DRAIN HOSE 1 Drape the power cord over the console 2 Remove any cardboard used to move washer COLD HOT 5 Attach the cold water hose to the inlet valve labeled cold 6 Screw on coup...

Page 18: ...Next place the level on the side of the washer in the crease between the top of the washer and the cabinet 3 Lower right front foot until it contacts the floor By hand firmly rotate foot as much as an additional 1 1 2 turns The other three feet have been preset at the fac tory Level the front Level the side 5 If the washer is not level move the wash er out slightly tip back prop up the front of th...

Page 19: ... on 6 Check for leaks around faucets and inlet hoses Electrical Shock Hazard Plug into a grounded 3 prong outlet Do not remove ground prong Do not use an adapter Do not use an extension cord Failure to follow these instructions can result in death fire or electrical shock WARNING 7 Plug into a grounded 3 prong outlet 8 Remove any protective film or tape re maining on the washer 9 Read Washer Use p...

Page 20: ...2 10 NOTES ...

Page 21: ...tion and speed is controlled by the machine motor controller and is monitored by a rotor position sensor RPS located on the stator Basket The basket is designed with a tra ditional balance ring at the top and a flotation chamber at the base The outside surface of the basket is punched to allow lint to catch on the holes during the wash cycle When the water drains the lint will be flushed off and out...

Page 22: ...o fill wash drain or spin Magnets in the washer lid close a reed switch in the lid lock This acts as the lid switch As the tub fills with water the basket begins to float and to rise The splined hub components now separate and allow the basket to move independently of the drive shaft Drive Motor Tub Water Level Rises Basket Floats Outer Basket Hub Disengages When the tub drains the basket drops back ...

Page 23: ...sher errors longer cycle times and reduced rinsing performance It may also result in component failures and noticeable mold or mildew HE de tergents are made to produce the right amount of suds for the best performance Follow the manufacturer s instructions to determine the amount of detergent to use WARNING Fire Hazard Never place items in the washer that are dampened with gasoline or other flamma...

Page 24: ... the washer Load evenly to maintain washer bal ance Mix large and small items Items should move easily through the wash water Load only to the top of the basket as shown Overloading can cause poor cleaning Items need to move easily through the wash water High Efficiency Detergent Do not overfill Do not dilute Do not use more than 1 cup 250 mL for a full load Use less with a smaller load size Follow...

Page 25: ...hen the Add a Garment status light is glow ing without sacrificing wash performance To add a garment or pause the washer at any time 1 Press PAUSE CANCEL once 2 Wait until the Lid Lock light turns off then open the lid 3 Add items To restart the washer 1 Close the lid and press START 2 To unlock the lid after the Add a Garment period press PAUSE CANCEL once Pressing PAUSE CANCEL twice will can cel ...

Page 26: ...nd Options you have selected ESTIMATED TIME REMAINING When a wash cycle is started the estimated time remaining for the cycle including fills and drains will be displayed The time will count down to the end of the cycle CYCLES Turn the knob to choose the right wash cycle for the type of fabrics you are washing When the knob points to a cycle the indicator light for the cycle will glow and the indic...

Page 27: ...ay be susceptible to dye loss Cycle uses low to me dium speed wash action and high speed spin For best results use cold or warm water QUICK WASH Use this cycle to wash small lightly soiled loads that are needed in a hurry This short cycle combines high speed wash action and high speed spin for the best cleaning and shortened dry times Cycle Preset Minutes Soil Level Wash Rinse Temp Whites 79 Heavy...

Page 28: ...ctingSoilLevel Aftertheselected soak period has ended the washer will drain but does not spin the load NOTE Automatic bleach dispensing is not part of the soak cycle RINSE SPIN Use this option to get a deep rinse followed by a high speed spin The time display will include an estimate of how long it will take to fill and drain the washer When to use Rinse Spin For loads that need rinsing only For co...

Page 29: ... bleed or fade AUTO TEMP CONTROL AutoTemp Control ATC electronically senses and maintains a uniform wash and rinse wa ter temperature ATC regulates incoming hot and cold water and is automatically turned on when a cycle is selected See Preset Cycle Settings page 3 6 in Cycles ATC is available with Warm Warm Warm Cold and Cool Cold settings The water tempera ture in the Hot Cold and Cold Cold setti...

Page 30: ...ak will extend your wash cycle END OF CYCLE SIGNAL VOLUME The End of Cycle Signal produces an audible sound when the wash cycle is finished This signal is helpful when you are removing items from the washer as soon as it stops Select High Low or Off STAIN CYCLE This option provides enhanced cleaning ac tion for tough stains The Super Wash cycle automatically includes Stain Cycle Choosing Stain Cycl...

Page 31: ...in You will hear sounds that are different from those of a conventional washer OPERATING CONTROLS POWER Press POWER to turn the washer on or off START Press START to start your washer after a cycle has been selected Be sure all desired Modi fiers and Options have been selected The lid must be closed for the washer to start PAUSE CANCEL Press PAUSE CANCEL once to pause or stop the washer at any time...

Page 32: ... lid will lock and the cycle will continue Once the cleaning cycle has begun al low the cycle to complete An estimated cycle time will appear on the display If the procedure does not sufficiently im prove the machine freshness evaluate your installation and usage conditions for other causes Always do the following to maintain washer freshness Use only High Efficiency HE detergent Cleaning the exteri...

Page 33: ...king ring from the original shipping materials in the top of washer If you do not have the original foam packing ring placeheavyblankets towels etc into basket opening Close the lid and put a piece of tape over the lid and down to the front of the washer Keep lid taped until the washer is placed into the new location Reinstalling the washer 1 Follow the Installation Instructions page 2 5 to locate...

Page 34: ... or hand washing detergents are not recommendedforthiswasher UseonlyHigh Efficiency HE detergent Did you add too much detergent Alwaysmeasuredetergent Followdetergent manufacturer s directions If excessive suds are detected the washer will display this code while running a suds reduction correction routine at the end of the wash cycle The suds reduction routine removes extra suds and assures proper...

Page 35: ...water spraying This is part of the wash action Are you washing items with metal snaps buckles or zippers You may hear metal items touching the bas ket This is normal Did you select the Bulky cycle Use the Bulky cycle only for oversized non absorbent items such as comforters pillows or poly filled jackets Other items will create an unbalanced load in this cycle Washer leaks Are the fill hoses tight A...

Page 36: ... electrical shock WARNING Washer won t fill rinse or agitate washer stops Isthepowercordpluggedintoagrounded 3 prong outlet Plug power cord into a grounded 3 prong outlet Are you using an extension cord Do not use an extension cord Is there power at the plug Check electrical source or call electrician Is the indicator on the Cycle control knob properly lined up with a cycle Turn the Cycle control k...

Page 37: ... drain hose clogged or the end of the drain hose more than 96 244 cm above the floor See Drain System page 2 3 Is the lid open The lid must be closed during operation The washer will not operate with the lid open Is there excessive sudsing Always measure detergent Follow deter gent manufacturer s directions If you have very soft water you may need to use less detergent Use only High Efficiency HE de...

Page 38: ...end of the cycle Evenly distribute the load and make sure the height of the load does not exceed the top row of basket holes Residue or lint on load Did you add detergent to the dispenser For best results use the dispenser to dis solve the detergent Did you sort properly Sort lint givers towels chenille from lint takers corduroy synthetics Also sort by color Did you overload the washer The wash lo...

Page 39: ...gent or do you have hard water Use more detergent for washing heavy soils in cold or hard water Water temperature should be at least 60 F 15 6 C for soap to dissolve and work properly For best perfor mance use the detergent manufacturer s recommended amounts Did you follow the manufacturer s direc tions when adding detergent and fabric softener Measure detergent and fabric softener Use enough dete...

Page 40: ...ing Mend rips and broken threads in seams before washing Did you overload the washer The wash load must be balanced and not overloaded Loadsshouldmovefreelyduring washing Did you add chlorine bleach properly Donotpourchlorinebleachdirectlyontoload Wipe up bleach spills Undiluted bleach will damage fabrics Do not place load items on top of the bleach dispenser when loading andunloadingthewasher ons...

Page 41: ... below CONSOLE TOP CABINET COMPONENTS DISPENSER BASKET COMPONENTS BOTTOM COMPONENTS Machine Motor Control Pressure Transducer Water Inlet Dispenser Valve Assy Tub Ring Tub Impeller Basket Lid Lock HE Detergent Dispenser Fabric Softener Dispenser Fresh Fill Inlet Valve Liquid Bleach Dispenser Drain Pump Drive Motor Recirculation Pump Bottom Of Tub Power Supply Cord Lint Filter User Interface Board ...

Page 42: ...nsole WARNING 3 Lift the console off the cabinet and dis connect the user interface board cable connector at machine motor control con nector P11 UI Connector P11 4 Pull the knob off the control shaft 5 Unhook the user interface UI wire har ness from the cover clips 6 Remove the three screws from the UI board cover 7 Using a flat blade screwdriver pry the two locking tabs out and unclip and re mov...

Page 43: ...er Remove Lift Locking Tab NOTE Before you can remove the user in terface board you must first remove the en coder 9 To remove the user interface board a Remove the encoder see step 8 b Using a flat blade screwdriver care fully pry the front edge of the user in terface board up then pull the board forward and remove it from the con sole Pry Up Edge Of Board REASSEMBLY NOTE When you reinstall the e...

Page 44: ...et Dispenser Valve Assembly 4 To remove the water inlet dispenser valve assembly see the top right pho to a Disconnect the hot and cold water hoses from the water inlets b Release the locking tab and discon nect the wire connectors from the wa ter inlet dispenser valve assembly so lenoid terminals c Release the locking tab and discon nect the wire connector from the ther mistor Red Violet Violet W...

Page 45: ...ound wire c Slide the power supply cord strain re lief out of the housing and remove the cord Connector Power Supply Cord Strain Relief Ground Screw 6 To remove the machine motor control pressure transducer a Disconnect the nine wire connectors from the control b Pull the pressure transducer tube off the fitting on the control c Remove the hex head mounting screw d Lift the front of the control sl...

Page 46: ...asher lid WARNING NOTE The removal procedure for the three dispensers is the same so only one will be shown removed 3 To remove a dispenser a Use a small screwdriver and pry out on the three dispenser cover tabs while you lift the cover off the dispens er see the top right photo Dispenser Cover Pry Out Tab b Squeeze the bottom of the dispenser and release the hooked segments at the top of the disp...

Page 47: ...alve Dispenser Hoses b Loosen the clamp and disconnect the end of the fresh fill inlet valve hose from its water inlet dispenser valve connector see the top right photo NOTE The fresh fill inlet valve hose is permanently attached to the inlet It is not intended to be removed 5 To remove the lid lock a Raise the cabinet top see page 4 4 for the procedure b Remove the two hex head screws from the li...

Page 48: ...ct the lid lock cable connector from the machine motor control con nector at P12 f Pull the end of the lid lock cable from the control and remove the lid lock and cable assembly from the washer Lid Lock Connector P12 ...

Page 49: ... sides 3 To remove a hinge a Remove the lid see step 2 b Pull the hinge pin out of the hinge you are removing c Remove the top hex head screw from the hinge you are removing Top Hinge Screw Pull Hinge Pin Out d Raise the cabinet top see page 4 4 for the procedure e Remove the hex head screw from the hinge mounting bracket and remove the hinge from the cabinet top Hinge Bracket Screw b Lift the lid...

Page 50: ...nplug washer or disconnect power 2 Raise the cabinet top see page 4 4 for the procedure 3 To remove the basket a Loosen the clamp and pull the recircu lation hose off the tub ring b Pry out and unsnap the tub ring tabs from the tub and remove the tub ring c Insert the blade of a small screwdriver into the slot in the impeller cap then pry the cap up and remove it d Remove the 7 16 hex head bolt fr...

Page 51: ...nd lift the filter from the tub Lint Filter Screws NOTE Clean the lint from the vanes in the filter and reinstall it in the washer Lint Filter Vanes 4 To remove the basket hub remove the six screws and lift the hub assembly from the basket Basket Hub Screws ...

Page 52: ...the washer lid closed 5 Carefully lay the washer on its front pan el Place padding on the floor to protect the surfaces 6 To remove the drain pump a Loosen the clamps and pull the inlet and outlet drain hoses off the pump Note that there is a tab on the outlet connector that fits into a slot in the hose b Remove the three 5 16 hex head screws from the drain pump and re move the pump from the tub D...

Page 53: ...utlet connector that fits into a slot in the hose b Remove the three 5 16 hex head screws from the recirculation pump and remove the pump from the tub c Disconnect the 2 wire connector from the recirculation pump terminals Inlet Hose Recirculation Pump Screws Outlet Hose Wire Connector Slide Pump Hose Onto Connector With Tab Into Hose Slot ...

Page 54: ...pan el Place padding on the floor to protect the surfaces Drive Motor 6 Use a 1 4 Allen wrench and loosen the rotor mounting screw as far as it will go the screw is captive and cannot be re moved from the rotor The rotor is seated on the splined tub shaft Rock the rotor back and forth and pull it off the shaft so it contacts the screw washer head then further loosen the screw Do this until the rot...

Page 55: ...einstall it on the stator assembly Pry Up Tab Rotor Position Sensor Cover Tab Indents REASSEMBLY NOTE When you reinstall the drive motor rotor over the stator assembly do not grip the rotor housing around the rear edge with your fingers The magnets around the rotor housing are very strong and they will pull the rotor into the stator coil magnets when the rotor magnets come within their magnetic fi...

Page 56: ... suspension rod assem blies from the washer To remove a rod assembly a Grasp the rod several inches below the suspension ball and lift the rod so the hooked end is free of the ball see the top right photo b Rotate the suspension ball so that the slotted side is parallel with the hooked end of the rod and slide the rod out of the ball Keep the ball in its holder d Position the suspension rod throug...

Page 57: ...emove the drive motor see page 4 14 for the procedure Pressure Transducer Tube 11 Pull the tub out of the bottom of the washer 12 Remove the two 5 16 hex head screws from the counterbalance weight and re move the weight from the tub 13 Loosen the clamps and remove the recir culation and drain hoses from the tub 14 Remove the hex head clamp screw from the recirculation outlet hose extension and rem...

Page 58: ...e moving the rear panel Drain Pump Harness Pressure Transducer Tubing Recirculation Tube 1 Unplug washer or disconnect power 2 Turn off the water supply to the washer 3 Disconnect the hot and cold water hoses from the rear of the washer and remove the end of the drain hose from the stand pipe or laundry tub 4 Remove the eight screws from the rear panel and remove the panel see the top right photo ...

Page 59: ... WARNING 2 Disconnect the wire connector from the component under test 3 Set the ohmmeter to the R x 1 scale 4 Water Inlet Dispenser Solenoids Touch the ohmmeter test leads to each of the water inlet dispenser valve solenoid termi nals The meter should indicate between 700 and 900 Ω If the reading is outside this range replace the valve assembly 5 Thermistor Touch the ohmmeter test leads to the th...

Page 60: ...cal Shock Hazard Disconnect power before servicing Replace all parts and panels before operating Failure to do so can result in death or electrical shock WARNING Terminals RECIRCULATION PUMP Refer to page 4 12 for the procedure for ac cessing the recirculation pump 1 Unplug washer or disconnect power 2 Disconnect the wire connector from the recirculation pump terminals 3 Set the ohmmeter to the R ...

Page 61: ...ircuit 0 Ω P12 7 Lock Switch Lid Lid Closed 0 Ω Lid Open Open Circuit P12 5 5 Check the lid lock motor winding and switches by removing P12 from the ma chine motor control and checking the resistance values shown in the following Lid Lock Resistance table If resistance values are good go to step 6 If switch measurements do not match the values shown in the table for un locked or locked conditions ...

Page 62: ... from the drive motor terminals 3 Set the ohmmeter to the R x 1 scale 4 Touch the ohmmeter test leads to any two of the three drive motor terminals The meter should indicate 31 Ω 3 Terminals Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels before operating Failure to do so can result in death or electrical shock WARNING ...

Page 63: ...ad Display clears if mini cycle successfully rebalanced the load If the mini cycle is unsuccessful uL will flash until the door lid is opened allowing the customer to view and redistribute the load F70 Overloaded oL flashes when the machine motor control detects a load size that exceeds the washer s capacity OR basket can not disengage This may signify Load size exceeds washer capacity Remove exce...

Page 64: ...ildup is preventing the lock bolt from extending Check for lock interference with lid or lock bezel Machine motor control detects open door lid switch when attempting to lock Machine motor control cannot determine if door lid is in a locked state See TEST 8 F83 Door Unlock Failure dU flashes if the following conditions occur Excessive force on door lid is preventing lock bolt from retracting Check...

Page 65: ...sensor RPS failure or lower harness pboblem See TEST 3 F52 Motor Stop Failure F then 52 flashes when the motor rotor position sensor RPS senses rotation after stop command See TEST 3 F53 Motor Control Overtemp F then 53 flashes when the machine motor control detects high temperature for the motor module Does basket turn freely If not determine cause of friction If basket turns freely see TEST 3 Do...

Page 66: ...s allow the factory or service personnel to test and verify all inputs to the machine motor control You may want to allow the automatic test cycle to complete prior to going into spe cific troubleshooting tests If this test mode has been entered suc cessfully all indicators on the console are illuminated for 5 seconds with 88 showing in the Estimated Time Re maining two digit display If indicators...

Page 67: ... Activation of Automatic Diagnostic Test Mode refer to the following indications and actions DIAGNOSTIC Automatic Performs a five minute automatic test with wa ter functions to check major washer functions door can be open Press the same button used in step 2 to advance through automatic test steps NOTE Basket must be floating in order to agitate Step C1 must be allowed to complete before advancin...

Page 68: ...ASH RINSE TEMP enables fill of Hot Warm Cool or Cold or no water accord ing to WASH RINSE TEMP selection and indicator START turns off Detergent valve cycle indicator is steady on To check FABRIC SOFTENER valve select or press the following NORMAL START turns on Fabric Softener valve cycle indicator flashes WASH RINSE TEMP enables fill of Hot Warm Cool or Cold or no water accord ing to WASH RINSE ...

Page 69: ...e closed with door lock enabled See Manual Door Lid Lock NOTE If door is not closed an invalid button press beep will occur when performing next step Agitate Water must cover the wash plate or agitator vanes to ensure the basket is float ing prior to agitation Enabling agitation with out enough water may cause a fault condition to occur See Manual Water Valves NOTE Indicators above button scroll f...

Page 70: ... TEMP will cause all indicators above these buttons to toggle on or off at one time If any of the following occur during steps see TEST 4 None of the indicators light up No beep sound is heard Some buttons do not light indicators DEACTIVATION OF DIAGNOSTIC TEST MODE Press the PAUSE CANCEL or POWER but ton at any time to exit Automatic Manual or Console Indicators diagnostic test modes ...

Page 71: ...EMPERATURE 1 Check for swapped water connections to 1 ATC thermistor stuck in high resistance range machine 2 ATC Automatic Temperature Control See TEST 5 ALL HOT FILLS 2 ATC Automatic Temperature Control See TEST 5 WON T RECIRCULATE WATER 1 Unplug washer or disconnect power 2 Check for plugged recirculation hose 3 Check for leaks in recirculation system 4 Recirculate pump See TEST 7 DISPLAY IS FL...

Page 72: ...llowing steps assumes that this step failed 2 Unplug washer or disconnect power 3 Check to see if basket will turn freely If basket turns freely go to step 4 If basket does not turn freely deter mine what is causing the mechanical friction or lock up 4 Remove the console to access the ma chine motor control assembly See Ac cessing Removing the Electronic As semblies 5 Visually check that the P5 an...

Page 73: ...ll the way into the machine motor control 2 Visually check that the user interface as sembly is properly inserted in the console assembly 3 If both visual checks pass replace the user interface assembly 4 Plug in washer or reconnect power 5 Activate the Console and Indicators Di agnostic Test mode to verify repair 6 If indicators still do not light the machine motor control has failed Unplug washe...

Page 74: ... Reinstalling the Elec tronic Assemblies TEST 6 Water Level and Pressure Trans ducer Calibration This test checks the water level sensing com ponents and calibrates the pressure sensor 1 Unplug washer or disconnect power 2 Access the machine motor control as sembly See Accessing Removing the Electronic Assemblies 3 Check hose connection between the pressure transducer on the machine mo tor control...

Page 75: ...sition Sensor RPS Motor cover removed to access RPS and motor connector Figure 2 Drain Pump Recirculation Pump Motor Bolt Motor Rotor Position Sensor RPS or Motor Connection Counterweight Motor Cover Drive motor area viewed from bottom Figure 1 ...

Page 76: ...ne and the pumps See Figure 1 page 6 13 6 Check the resistance at the pump motor Remove the connector at the motor and take measurements across pump termi nals Measurements should be as shown in the wiring diagram If winding measurements are much higher tens of ohms to infinity than shown in wiring diagram replace the pump motor If the resistance at the pump motor is correct there is an open circu...

Page 77: ...ol 4 Remove the one screw holding the machine motor control assembly to the console tray 5 There are two plastic legs on the rear of the machine motor control assem bly that fit into the console tray Lift the front of the control assembly to pivot it out from the console tray Removing the User Interface Assembly 3 Remove the wire connection to the user interface assembly 4 Remove the wash cycle se...

Page 78: ...k P5 P13 P4 Drain Pump Recirc Pump 3 Phase BPM Motor 120 VAC Power Cord P1 P2 P3 120 VAC Log Valve Pin 1 Locations Machine Motor Control Connections Figure 4 User Interface Assembly Locking Tab Screws Screw Wire Harness Retainer Machine Motor Control Assembly Machine Motor Control Assembly Holding Screw Console Gasket Console Assembly Retaining Clip Pressure Hose Console Tray Detergent Fabric Soft...

Page 79: ... H S E R F T U E N T O H D L O C H C A E L B L L I F H S E R F T N E G R E T E D F C I R B A R E N E T F O S H S A W E R P L L A N O T O N S L E D O M L C A V 0 2 1 E V L A V G O T S I S E R L I O C E V L A V E C N A 840 0 9 7 Ω 1 L N 1 L N G G K B B A B A R R R R N I A R D P M U P 1 5 0 1 4 Ω C R I C E R P M U P 8 3 0 3 Ω 6 1 x 3 Ω R O T O M M P B E S A H P 3 U B Y R N N O C H S A L F E D I W T R...

Page 80: ...7 2 NOTES ...

Page 81: ...7 3 NOTES ...

Page 82: ...7 4 NOTES ...

Page 83: ...5 FOR TECHNICAL INFORMATION AND SERVICE POINTERS www servicematters com IN CANADA FOR PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION CALL 1 800 461 5681 FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER S HOME CALL THE TECHNICAL ASSISTANCE LINE 1 800 488 4791 HAVE YOUR STORE NUMBER READY TO IDENTIFY YOU AS AN AUTHORIZED IN HOME SERVICE PROFESSIONAL FOR WHIRLPOOL PRODUCTS 1 800 253 1301 FOR KITCHENAI...

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