4
33
Contacting Maxtor
What do I do if my hard drive fails?
First, you need to verify that the hard drive has actually failed. The Powermax diagnostic utility can determine
if the hard drive is functioning properly. This utility can be loaded onto a bootable floppy disk from the MaxBlast
CD or downloaded from www.maxtorkb.com.
To create the Powermax utility from the CD:
1.
With the system turned on, insert the MaxBlast 3 CD in the CD-ROM drive and boot your
system with the MaxBlast CD.
2.
Select Create Powermax Diskette from the menu that appears.
3.
Follow the onscreen instructions.
To download from www.maxtor.com:
1.
Download the PWRDIAG.EXE file to your hard drive.
2.
Read the complete installation and test guide on the web page.
If you are still having difficulty installing your hard drive after reading through this guide, view the Help library
in the MaxBlast software, visit the Maxtor Knowledge Base at
www.maxtorkb.com
, or see below for further
contact information.
Contacting Maxtor
Web/E-mail Support:
www.maxtorkb.com
Phone Support:
1-800-2-MAXTOR (1-800-262-9867)
Outside the US:
(303)-678-2015
Phone Hours:
M-F 6am - 6pm (Mountain Time)
Fax Support:
(303) 678-2260
