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Quickview 40 20/30/40GB AT

6-1

Chapter 6

SERVICE AND SUPPORT

6.1

Product Support/Technical Assistance/Customer Service

For Product Service and Support Information please visit our site at:

www.maxtor.com for warranty service or www.maxtorkb.com for technical support.

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Summary of Contents for Quickview 40

Page 1: ...Quickview 40 20 30 40GB AT Product Manual May 24 2005 Part Number 000001925...

Page 2: ...K020 030 040L0 meet the EU directive for the Restriction and Use of Hazardous Substances RoHS 2002 95 EC of the European Parliament and the council of 27 January 2003 PATENTS These products are covere...

Page 3: ...information for OEM engineers and systems integrators regarding the installation and use of Maxtor hard drives Drive repair should be performed only at an authorized repair center For repair informati...

Page 4: ...al pro vides technical information for OEM engineers and systems integrators regarding the installation and use of Maxtor hard drives Drive repair should be performed only at an authorized repair cent...

Page 5: ...ENTS 2 3 Chapter 3 PRODUCT SPECIFICATIONS 3 1 MODELS AND CAPACITIES 3 1 3 2 DRIVE CONFIGURATION 3 1 3 3 PERFORMANCE SPECIFICATIONS 3 2 3 4 PHYSICAL DIMENSIONS 3 2 3 5 POWER REQUIREMENTS 3 3 3 6 POWER...

Page 6: ...SECTION A 4 13 4 6 2 EXTERNAL DRIVE ACTIVITY LED 4 13 4 6 3 ATA BUS INTERFACE CONNECTOR J1 SECTION C 4 13 4 7 FOR SYSTEMS WITH A MOTHERBOARD ATA ADAPTER 4 14 4 8 FOR SYSTEMS WITH AN ATA ADAPTER BOARD...

Page 7: ...Table of Contents Quickview 40 20 30 40GB AT iii Chapter 6 SERVICE AND SUPPORT 6 1 PRODUCT SUPPORT TECHNICAL ASSISTANCE CUSTOMER SERVICE 6 1 Glossary G 1...

Page 8: ...r 4 4 Figure 4 4 Jumper Locations on the Interface Connector 4 5 Figure 4 5 AT Connector and Jumper Location 4 8 Figure 4 6 Mounting Screw Clearance 4 9 Figure 4 7 Mounting Dimensions 4 10 Figure 4 8...

Page 9: ...0GB AT iv List of Tables Table 4 1 AT Jumper Option 4 6 Table 4 2 J1 Power Connector Section A 4 12 Table 4 3 Logical Addressing Form 4 19 Table 5 1 Supported Commands 5 2 Table 5 2 Identify Drive Com...

Page 10: ...xtor provides a variety of consumer support options all designed to make sure the user gets fast helpful accurate information to help resolve any difficulties These options include a broad searchable...

Page 11: ...he terms used in this manual In addition the following abbreviations are used in this manual ASIC application specific integrated circuit ATA advanced technology attachment bpi bits per inch DA Double...

Page 12: ...initial capitals An example is the Alternate Status Register Parameters Parameters are given as initial capitals when spelled out and are given as all capitals when abbreviated Examples are Prefetch...

Page 13: ...0 40GB AT 1 5 REFERENCE For additional information about the ATA interface refer to the latest revision of the draft standard on the internet at http www t13 using the link under 1410DAT Attachment 6...

Page 14: ...ror recovery internally these operations are fully transparent to the user The innovative design of the Quickview 40 hard disk drives incorporate leading edge technologies such as Ultra ATA 133 Advanc...

Page 15: ...and 6 Reliability 57 Byte Reed Soloman ECC with up to 54 Byte correction capability S M A R T 4 Self Monitoring Analysis and Reporting Technology Auto Park and Lock actuator mechanism Transparent med...

Page 16: ...roduct EMI EMS Qualifications CE Mark authorization is granted by TUV Rheinland in compliance with our qualifying under EN 55022 1994 and EN 50082 1 1997 C Tick Mark is an Australian authorization mar...

Page 17: ...Union Directive on Restriction of Hazardous Substances Section 3 13 MODELS 20GB 30GB 40GB Data Surfaces Number of Heads 1 1 1 Number of Disks 1 1 1 Sectors per Drive max LBA 40 718 160 60 058 656 80...

Page 18: ...Product Specifications 3 2 Quickview 40 20 30 40GB AT Recording Density kbpi ID OD ID 446 613 713 OD 338 476 560 Track Density ktpi 75 9 75 9 88 7 MODELS 20GB 30GB 40GB...

Page 19: ...0 1 7200 Data Transfer Speed MByte sec max To From Interface Maxtor Ultra ATA 133 up to 133 To From Media ID OD up to nn n where nn n is the maximum transfer rate possible ID 290 399 463 OD 454 636 7...

Page 20: ...g The drive will leave this mode upon receipt of a command that requires disk access The time out value for this mode is programmable The buffer is active to accept write data Sleep This is the lowest...

Page 21: ...activity according to the SMART specification and or atmospheric conditions PARAMETER OPERATING NON OPERATING STORAGE Temperature 5 C to 55 C with no ARR impact 0 C to 60 C margin demonstrated1 low te...

Page 22: ...ut Rotational Random Vibration 5 2000 Hz 4 50 rad sec2 RMS Overall 2 300 Hz 96 5 rad sec2 RMS Random Vibration 5 2000 Hz 1 15 GRMS Overall PSD 7 800 Hz at 3 08 GRMS No Damage Swept Sine Vibration 1 oc...

Page 23: ...period up to thewear out point when useful component life expires 3 11 EMC EMI 3 11 1 Radiated Electromagnetic Field Emissions EMC Compliance The hard disk drive mechanism is designed as a subassembly...

Page 24: ...icte pa le ministere des communications du Canada 3 12 Safety Regulatory Compliance All Maxtor hard drives comply with relevant product safety standards such as CE CUL TUV and UL rules and regulations...

Page 25: ...Product Specifications Quickview 40 20 30 40GB AT 3 9...

Page 26: ...prior to operation It also explains how to start up and operate the drive 4 1 SPACE REQUIREMENTS The Maxtor Quickview 40 hard disk drives are shipped without a faceplate Figure 4 1 shows the external...

Page 27: ...operly Special care should be taken not to bump or drop the drive It is highly recommended that Maxtor DiamondMax Plus8 drives are not stacked or placed on any hard surface after they are unpacked Suc...

Page 28: ...20 30 40GB AT 4 3 Figure 4 2 shows the packing assembly for a single Maxtor Quickview 40 hard disk drive A 20 and 25 pack shipping container is available for multiple drive shipments Figure 4 2 Singl...

Page 29: ...pping Container 4 3 HARDWARE OPTIONS The configuration of a Maxtor Quickview 40 20 30 40GB AT hard disk drive depends on the host system in which it is to be installed This section describes the hardw...

Page 30: ...s shipped from the factory is with a jumper across the DS location and open positions in the CS PK and AC positions Table 4 1 defines the operation of the master slave jumpers and their function relat...

Page 31: ...t Maxtor is using for a specific purpose More than one function is allocated to CS according to the ATA CAM specification see reference to this specification in Chapter 1 If pin 28 is a 0 grounded the...

Page 32: ...er can be implemented if necessary as follows Note The CS position doubles as the Slave present on this drive When the drive is configured as a Master DS jumper installed or CS jumper installed and th...

Page 33: ...CHS requiring LBA addressing to use the full capacity A summary of these effects for the Maxtor Quickview 40 drives is shown in the following table Figure 4 5 AT Connector and Jumper Location AC JUMP...

Page 34: ...holes The Maxtor hard drive design allows greater shock tolerance than that afforded by larger heavi er drives The drive may be mounted in any attitude using four size 6 32 screws with 3 mm maximum pe...

Page 35: ...d mounted on to the chassis of the system being used for general operation as well as for test purposes Failure to hard mount the drive can result in erroneous errors during testing Drives can be moun...

Page 36: ...4 5 COMBINATION CONNECTOR J1 J1 is a three in one combination connector The drive s DC power can be applied to section A The ATA bus interface 40 pin uses section C The connector is mounted on the ba...

Page 37: ...J1 section C is a 40 pin Universal Header as shown in Figure 4 7 To prevent the possibility of incorrect installation the connector has been keyed by removing Pin 20 This ensures that a connector cann...

Page 38: ...Board Installation Carefully read the manual that accompanies your adapter board before installing it Make sure that all the jumpers are set properly and that there are no address or signal conflicts...

Page 39: ...he connector matches with pin 1 on the cable 2 Insert the other end of the cable into the header on the drive When inserting this end of the cable make sure that pin 1 of the cable connects to pin 1 o...

Page 40: ...ting systems will be limited to use only 1024 cylinders This will reduce the effective capacity of the drive to 528Mbytes Whenever possible the Maxtor Quickview 40 20 30 40GB AT drive should be used o...

Page 41: ...support Int 13 extensions If that is not possible the following are some techniques that can be used to overcome this barrier Use a third party software that supplements the BIOS and adds Int 13 exte...

Page 42: ...UP program refer to the system manual for your PC During the AT system CMOS setup you must enter the drive type for the Maxtor Quickview 40 hard disk drives The drive supports the translation of its p...

Page 43: ...the number of cylinders heads and sectors for a particular drive type You must choose a drive type that meets the following requirements for the 20 30 or 40 GB Logical Cylinders x Logical Heads x Logi...

Page 44: ...PI standard The Maxtor Quickview 40 drives require the use of an 80 conductor cable ATA ATAPI 6 Annex A Figure A 4 and description to support the drive s Ultra DMA capability 5 3 ELECTRICAL INTERFACE...

Page 45: ...the mandatory commands from the general feature set for devices not supporting the Packet command feature set Refer to the ATA ATAPI 6 standard for a detailed description of these commands The IDENTIF...

Page 46: ...URITY ERASE UNIT F4h SECURITY FREEZE LOCK F5H SECURITY SET PASSWORD F1h SECURITY UNLOCK F2h SEEK 70h SET FEATURES EFh Note 1 SET MAX ADDRESS F9h 00h SET MAX SET PASSWORD F9h 01h SET MAX LOCK F9h 02h S...

Page 47: ...SMART READ DATA B0h D0h SMART READ LOG B0h D5h SMART RETURN STATUS B0h DAh SMART SAVE ATTRIBUTE VALUES B0h D3h SMART WRITE LOG B0h D6h STANDBY 96h E2h STANDBY IMMEDIATE 94h E0h WRITE BUFFER E8h WRITE...

Page 48: ...mation out of the sector buffer Parameter words in the buffer are shown in Table 5 2 Note All reserved bits or words should be zeroes Table 5 2 Identify Drive Command Parameters Word CONTENT DESCRIPTI...

Page 49: ...CKET DEVICE command 13 1 Standby timer values as specified in this standard are supported 0 Standby timer values shall be managed by the device 12 Reserved for the IDENTIFY PACKET DEVICE command 11 1...

Page 50: ...ectors 62 Obsolete 63 15 11 Reserved 10 1 Multiword DMA mode 2 is selected 0 Multiword DMA mode 2 is not selected 9 1 Multiword DMA mode 1 is selected 0 Multiword DMA mode 1 is not selected 8 1 Multiw...

Page 51: ...eserved 4 0 Maximum queue depth 1 76 79 Reserved for Serial ATA 80 Major version number 0000h or FFFFh device does not report version 15 Reserved 14 Reserved for ATA ATAPI 14 13 Reserved for ATA ATAPI...

Page 52: ...1 write cache supported 4 Shall be cleared to zero to indicate that the PACKET Command feature set is not supported 3 1 mandatory Power Management feature set supported 2 1 Removable Media feature se...

Page 53: ...zero 14 Shall be set to one 13 8 Reserved 7 1 WRITE DMA QUEUED FUA EXT command supported 6 1 WRITE DMA FUA EXT and WRITE MULTIPLE FUA EXT commands supported 5 1 General Purpose Logging feature set sup...

Page 54: ...1 48 bit Address features set supported 9 1 Automatic Acoustic Management feature set enabled 8 1 SET MAX security extension enabled by SET MAX SET PASSWORD 7 See Address Offset Reserved Area Boot INC...

Page 55: ...mode 3 is selected 0 Ultra DMA mode 3 is not selected 10 1 Ultra DMA mode 2 is selected 0 Ultra DMA mode 2 is not selected 9 1 Ultra DMA mode 1 is selected 0 Ultra DMA mode 1 is not selected 8 1 Ultr...

Page 56: ...d 11 some other method was used or the method is unknown 8 Shall be set to one 7 0 Device 0 hardware reset result Device 1 shall clear these bits to zero Device shall set these bits as follows 7 Reser...

Page 57: ...m Access Latency PIO 106 Physical sector size 15 Shall be cleared to zero 14 Shall be set to one 13 1 Device has multiple logical sectors per physical sector 12 4 Reserved 3 0 2X logical sectors per p...

Page 58: ...0 1 Security supported 129 159 Vendor specific 160 CFA power mode 1 15 Word 160 supported 14 Reserved 13 CFA power mode 1 is required for one or more commands implemented by the device 12 CFA power mo...

Page 59: ...apter 6 SERVICE AND SUPPORT 6 1 Product Support Technical Assistance Customer Service For Product Service and Support Information please visit our site at www maxtor com for warranty service or www ma...

Page 60: ...he landing zone Upon power down the AIRLOCK swings back to the locked position locking the heads in the landing zone A park utility is not required to park the heads on drives equipped with AIRLOCK al...

Page 61: ...unicate requests from an initiator system to a target drive CLEAN ROOM An environmentally controlled dust free assembly or repair facility in which hard disk drives are assembled or can be opened for...

Page 62: ...rs per track See also logical format E ECC Acronym for error correction code The recording of extra verifying information encoded along with the disk data The controller uses the extra information to...

Page 63: ...ce of the original full size 5 1 4 inch drive 1 625 inches high HARD DISK A type of storage medium that retains data as magnetic patterns on a rigid disk usually made of an iron oxide or alloy over a...

Page 64: ...1 024 210 bytes L LANDING ZONE A position inside the disk s inner cylinder in a non data area reserved as a place to rest the heads during the time that power is off Using this area prevents the heads...

Page 65: ...be the mean over a long period of time and large number of units For constant failure rate systems MTTF is the inverse of the failure rate If failure rate is in failures million hours MTTF 1 000 000 F...

Page 66: ...This slows disk operations but raises reliability READ VERIFY A disk mode where the disk reads in data to the controller but the controller only checks for errors and does not pass the data on to the...

Page 67: ...ach sector of data within a track by a magnetic pattern SPINDLE The center shaft of the disk upon which the drive s platters are mounted SPUTTER A type of coating process used to apply the magnetic co...

Page 68: ...A type of motor used to move the disk read write head in and out to the right track Voice coil actuators work like loudspeakers with the force of a magnetic coil causing a proportionate movement of t...

Page 69: ...jumper options 4 6 L logical addressing format 4 19 M maximum screw torque 4 9 mechanical dimensions 4 1 motherboard 4 14 mounting 4 10 mounting dimensions 4 10 mounting holes 4 10 mounting screw clea...

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