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Section Seven - Technical Support
In the unlikely event you experience difficulty in the use of the
product, or if it does not operate as described, we suggest you: (1)
consult the Troubleshooting section of this guide and (2) consult
with your dealer.
If you have not referred to the Troubleshooting section, there
is a good chance the solution to your problem is there. If you
still can not solve the problem, call the Service Center at (201)
579-2954 between 9:00 a.m. and 5:30 p.m. (EST Monday through
Friday). If the nature of your question is related to the network
operating system that you are using, refer to its manual.
Calling the Service Center without complete and accurate
information concerning the NATURE OF THE PROBLEM
will be both time-consuming and frustrating for you.
You may also reach us through our electronic BBS. Any revisions
or updates of available drivers will be posted on the BBS. This
service is available 24 hours a day at: (201) 579-2380
Section Eight - Warranty, FCC, And
Other Information
8.1 Five Year Limited Warranty
Maxtech warrants to the original buyer of this product against
defects in material and workmanship for five years from the date
of purchase. During the warranty period, Maxtech will repair (or
at its option, replace) the product that proves to be defective,
provided the product has not been abused, misused, modified, or
repaired by an unauthorized center.
In the event the product requires service, follow the procedure
outlined in Section Seven - Technical Support. When you are
instructed by the Technical Support Representative to return the
product for repair, you will be given an RMA (Return Merchan-
dise Authorization) number. You must have an RMA Number to
return the product for service. Use the following procedure to
return the product:
1.
Return the product in its original package and packing (if
possible), and put it in a sturdy corrugated box.
2.
Be sure to complete the Repair Information Form, in-
cluding your name, address, day-time telephone number,
RMA number, and a brief description of the problem
