CHAPTER 3: MAINTENANCE & TROUBLESHOOTING
SERVICE & SUPPORT
4. Service & Support
4.1. Contact ATX Networks
Please contact ATX Technical Support for assistance with any ATX products. Please contact ATX Customer Service to obtain
a valid RMA number for any ATX products that require service and are in or out-of-warranty before returning a failed module
to the factory.
RF & OPTICAL TECHNICAL SUPPORT
Tel:
(905) 428-6068
Toll Free:
(800) 565-7488 (USA & Canada only)
► Press *3 for
Technical Support
► Then press 2 for
RF & Optical Products (MAXNET, SignalOn, HFC Enhance, PCI Filters, Q-Series, FLEXNET,
SCN, SMAC
,
FiberLinx)
Email:
CUSTOMER SERVICE
ATX Networks
1-501 Clements Road West
Ajax, ON L1S 7H4 Canada
Tel:
(905) 428-6068
Toll Free:
(800) 565-7488 (USA & Canada only)
► Press *1 for
Customer Service
Fax:
(905) 427-1964
Toll Free Fax: (866) 427-1964 (USA & Canada only)
Email:
4.2. Warranty Information
All of ATX Networks’ products have a 1-year warranty that covers manufacturer’s defects or failures.
4.3. Safety
IMPORTANT! FOR YOUR PROTECTION, PLEASE READ THE FOLLOWING:
Water and Moisture:
Care should be taken so that objects do not fall and liquids are not spilled into the enclosure
through openings.
Power Sources:
The device should be connected to a power supply only of the type described in the operating instructions
or as marked on the device.
Grounding or Polarization:
Precautions should be taken so that the grounding or polarization means of the device is
not defeated.
NOTE:
When installing the MNAC or MNDC Power Supply, the GND bonding terminal #1 on the back of the MNAC or
MNDC Power Supply shall be connected to the chassis ground lug.
Power Cord Protection:
Power supply cords should be routed so that they are not likely to be pinched by items placed upon
or against them, paying particular attention to cords at plugs, convenience receptacles, and the point where they exit from
the device.
Servicing:
The user should not attempt to service the device beyond that described in the operating instructions. All other
servicing should be referred to qualified service personnel.
Fusing:
If your device is equipped with a fused receptacle, replace only with the same type fuse. Refer to replacement text
on the unit for correct fuse type.
Recommended external fusing of the MNDC supply to be limited to 4 Amps.
MAXNET
®
– MNAC/MNDC Modular Power Supply – Installation & Operation Manual
4-1
CHAPTER 4: SERVICE & SUPPORT
