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6 Troubleshooting
The following guide lists the most common problems that may be encountered when
operating this label printer. If the printer still does not function after all suggested
solutions have been invoked, please contact the Customer Service Department of
your purchased reseller or distributor for assistance.
6.1 LED Status
This chapter lists the common problems that according to the LED status and other
problems you may encounter when operating the printer. Also it provides solutions.
LED Status
/ Color
Printer
Status
Possible Cause
Recovery Procedure
OFF
No
response
No power
* Switch on the power switch.
* Check if the green LED is lit on
power supply. If it is not lit on,
power supply is broken.
* Check both power connections
from the power cord to the power
supply and from the power supply
to the printer power jack if they are
connected securely.
Solid
Green
ON
The
printer
is
ready to use
* No action necessary.
Green with
blinking
Pause
The
printer
is
paused
* Press the FEED button to resume
for printing.
Red
with
blinking
Error
The out of label
or ribbon or the
printer setting is
not correct
1. Out of label or ribbon
* Load a roll of label and follow the
instructions in loading the media
then press the FEED button to
resume for printing.
* Load a roll of ribbon and follow the
instructions in loading the ribbon
then press the FEED button to
resume for printing.
2. Printer setting is not correct
* Initialize the printer by instructions
in “Power on Utility” or “Diagnostic
Tool”.
Note:
Printer status can be easily shown on the Diagnostic Tool. For more information
about the Diagnostic Tool, please refer to the instruction in the software CD disk.
Summary of Contents for LabelMax SP2
Page 1: ...LabelMax SP2 User Manual...
