3
Page
6
of
6
Rev: 1.3
Matson Group - Warranty Against Defects Procedure
Matson Group Pty Ltd
100 Links Rd, St Marys, NSW 2760
Phone: 02 98333444
Warranty
Matson warrants its products to be free of defects for reasonable consumer use for a period of 12 months.
Matson will repair or replace the warranted product and it will return the repaired products under warranty to the
consumer at Matson’s cost.
To make a claim under this warranty, the consumer must:
•
advise Matson of the defect as soon as it becomes apparent within 12 months of the purchase date and
obtain a return authority by phoning Matson on the above number.
•
provide satisfactory proof of purchase; and
•
send the faulty item to the address supplied above. All expenses related to sending the products back to
Matson are at the consumer’s cost.
Exclusions from Warranty
This warranty does not apply to products where:
•
there is evidence of Improper maintenance or abuse to the products;
•
the products have been exposed to harsh environmental conditions or those outside the specified
operating conditions;
•
Unauthorised modification is evident to the products or misuse of products;
•
Operation outside the products specification.
Warranty Disclaimers
Matson’s liability in respect of a breach of a consumer guarantee or any warranty made under these warranty
terms and conditions for any products not of a kind ordinarily acquired for personal, domestic or household use
is limited, in relation to the products to the extent permissible by law and at it’s option to:
•
replacing the products or the supply of equivalent goods;
•
the repair of the products;
•
the payment of the cost of replacing the products or of acquiring equivalent goods; or
•
the payment of the cost of having the products repaired.
To the extent permitted by law, all other warranties whether implied or otherwise, not set out in these warranty
terms and conditions are excluded and we are not liable in contract, tort (including, without limitation, negligence
or breach of statutory duty) or otherwise to compensate the customer for:
•
any increased costs or expenses;
•
any loss of profit, revenue, business, contracts or anticipated savings;
•
any loss or expense resulting from a claim by a third party; or
•
any special, indirect or consequential loss or damage of any nature whatsoever caused by Matson’s
failure in complying with its obligations.
MATSON IS NOT RESPONSIBLE FOR DAMAGE THAT OCCURS AS A RESULT OF YOUR FAILURE TO
FOLLOW THE INSTRUCTIONS INTENDED FOR THE MATSON PRODUCT
In the following paragraph, “Our” means Matson and “You” means the customer:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods
fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits given to the customer in this warranty are in addition to other rights and remedies under a law in
relation to the products to which this warranty applies.
