Matrox CronosPlus, Installation And Hardware Reference

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30 Appendix A: Troubleshooting
- Re-assign a different IRQ line to the PCI slot in which the Matrox CronosPlus
board is installed. Note that PCI devices cannot share interrupt lines with EISA
or ISA devices.
- Move the Matrox CronosPlus board to another (free) PCI slot.
- Swap the Matrox CronosPlus board with another board, by switching PCI slots.
Problems during application development
➘
Computer `hangs' or produces unwanted results while an application is running
Sometimes, an EISA or ISA device might attempt to use the same interrupt,
registers, or memory space as PCI boards, and this causes a conflict. Check for an
interrupt, memory, or register conflict.
Under Windows 2000/Me/XP, right-click on My Computer , and select Manage
from the presented menu. From the Computer Management explorer window,
display the System Tools\ System Information\ Hardware Resources\ IRQs
folder
.
Check for devices that are sharing an IRQ with your Matrox frame grabber.
Contacting Matrox
Before contacting your local Matrox representative, Matrox Sales Office, or
Matrox Imaging Customer Support Group, ascertain the following information:
• A description of what happened.
• Computer (motherboard) make and model number, environment, and
peripherals (especially boards sharing the computer with your Matrox
CronosPlus).
• Your board’s serial number (printed on the bar code label), and revision number.
Use the Product Assistance Request Form at the back of this manual to record the
information.