8
Malfunctions
Symptom
Possible Cause
Action Required
No Power
Faulty wall socket or not connected Check connection to wall socket and
socket switch. Try other wall socket
On/Off switch not illuminated
Press to the On position
Fuse Blown
Replace fuse with approved 16A fuse
(UK machines only)
Unknown
Call for service
No Steam
Steam Control turned down fully
clockwise
Turn the control half way
Steamer not ready
Wait for the “Steam Ready” light on the
front of the machine to illuminate
Clean water tank is low (Beeping
Sound & “Refill Clean Water” light
is illuminated)
Pour CLEAN COLD WATER into the
clean water tank. The beeping will stop.
Await for the “Steam Ready” light to
illuminate.
Unknown
Call for service
No Steam, Just
Water
Steamer not ready
Wait for the “Steam Ready” light to
illuminate
Boiler at pressure and not heating
(temperature less than 110 ºC
Hold the steam switch on for
approximately one minute, even if just
water is coming out. This will result in
the heater coming back on
Unknown
Call for service
Steam Leaking
from front
socket
“O” Rings split
Change and re grease “O” Rings. To
avoid this happening ensure “O” rings
are grease before every use
“O” rings worn
Change and re grease “O” Rings. To
avoid this happening ensure “O” rings
are grease before every use
CLD on display
Machine frozen or ambient
temperature is below 3 ºC
Place machine in a warmer environment
for an hour and then turn on the
machine again. If the problem persist
call for service
Pft on display
Boiler/pump fault
Call for service
Disposal
After withdrawal from service, the machine and
Accessory parts must be adequately disposed of
in compliance with the national regulations.
- Please contact your Matrix service partner for help.
Notice