Matrix NAVAN CNX200, System Manual

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Matrix NAVAN CNX200 System Manual 1095
Priority
When ‘Priority’ is assigned to trunks, whenever there are incoming calls on multiple trunks at the same time, the call
on the trunk with higher priority will be answered by the landing destination extension/Operator first. When Priority
is assigned to Extensions, calls from extensions with highest priority will have precedence in landing on the
destination extension. You can set priority levels from 1 to 9 as given in the table below.
Highest Priority can be assigned to Extensions of important or higher ranking persons in an organization; for
example, calls from senior managers or top executives in an organization can be allowed to be answered first by
the destination extension. Highest Priority can be assigned to particular Trunks, so that when there are incoming
calls on different trunks at the same time, the call on the trunk with the highest priority gets answered first by the
destination extension. For instance, special or private trunk lines, trunk lines dedicated as help lines or emergency
trunks, or trunks designated as hotlines can be assigned greater priority.
How it works
Priority can be assigned to all Trunk types (Analog, Mobile, SIP) and Extension types (SLT, SIP).
To understand how this feature works, consider this illustration:
Priority
Level
Meaning
1 None
2 Lowest
3 Lower
4 Low
5 Normal
6 Medium
7 High
8 Higher
9 Highest
CO
NAVAN
201
202
1 2 3
4 5 6
7 8 9
0 * #
ab c de f
gh i j kl mno
pq rs t uv w xyz
Fwd Busy Fwd NR Cancel
DN D Voi ce Ma il Names
Mute Conf eren ce Tr ansfer
Hol d Rej ect Redi al
C LIR
H otli ne
S IP 2
S IP 1
CA4
CA3
CA2
CA1
Me nu S at 0 1 0 5:3 0
Mobile Trunk 1
Priority: 9
Incoming Call
at 10:00:10
1 2 3
4 5 6
7 8 9
0
*
#
ab c de f
gh i j kl mno
pq rs t uv w xyz
Fwd Busy Fwd NR Cancel
DND Voi ce Ma il Names
Mute Conf eren ce Transfer
Hol d Rej ect Redi al
C LI R
H ot li ne
S IP 2
S IP 1
C A4
C A3
C A2
C A1
Me nu S at 0 1 0 5:3 0
Priority: 5
(Calls Operator at 10:00:00)
Priority: 5
(Calls Operator at 10:00:05)
Priority: 7
(Calls Operator at 10:00:15)
Priority: 9
Priority: 7
Incoming Call
at 10:00:12
Mobile 1
GSM
CO1
Analog Trunk 1