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Matrix H7XE-05, Service Manual

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Matrix H7XE-05 Service Manual Download Page 33

30

CHAPTER 8: TROUBLESHOOTING

8.5 TROUBLESHOOTING - ERROR 0347

ERROR CODE 0347

1)  SYMPTOM:

0347 - Can not load video in Virtual Active program.

2)  SOLUTION:

1)  Please remove the VA board SD card and plug in again.

2)  If the error still happens, check the SD card for data.

    -  If yes, replace the VA board.

    -  If no, replace the SD card.

FIGURE A

8.6 TROUBLESHOOTING - ERROR 03A5 / 03A6

ERROR CODE 03A5 / 03A6

1)  SYMPTOM:

03A5 - After program start, GUI can't load program.

03A6 - After GUI load program, the program can't be started.

2)  SOLUTION:

1)  Use a USB Flash disk to update to the latest GUI.

2)  If the error is still happening after update, replace the LMM board.

Summary of Contents for H7XE-05

Page 1: ...H 7 X E 0 5 B I K E S E R V I C E M A N U A L...

Page 2: ...verview 16 6 2 Engineering Mode Calibration 16 6 3 Engineering Mode Statistics 17 6 4 Engineering Mode Errors 17 6 5 Engineering Mode Clubs 18 6 6 Engineering Mode Club ID 18 6 7 Engineering Mode Othe...

Page 3: ...cement 52 9 11 Console Mast Removal 53 9 12 Seat Pad Replacement 54 9 13 Back Pad Replacement 55 9 14 Stationary Handlebar Replacement 56 9 15 Lower Control Board Replacement 57 9 16 Battery Replaceme...

Page 4: ...1 1 1 SERIAL NUMBER LOCATION CHAPTER 1 SERIAL NUMBER LOCATION FRAME SERIAL NUMBER LOCATION...

Page 5: ...2 CONSOLE SERIAL NUMBER LOCATION 1 1 SERIAL NUMBER LOCATION CONTINUED CHAPTER 1 SERIAL NUMBER LOCATION SN PLACEMENT...

Page 6: ...Keep hands away from moving parts If the item cannot be reached contact a Matrix authorized dealer for assistance Never operate the unit if it is damaged not working properly when it has been dropped...

Page 7: ...tral ground for power This outlet should be a NEMA 6 15R and have the same configuration as the plug No adapter should be used with this product These bikes can be daisy chained together with up to 4...

Page 8: ...100 cotton cleaning cloths or Microfiber cleaning cloths Vacuum Shop Vac with extendable hose and soft brush attachment Super Lube Multi Purpose Synthetic Lubricant with Syncolon PTFE Aerosol www supe...

Page 9: ...ort Team identifies items that require specific attention the latest version will always be available on the Matrix website www matrixfitness com DAILY MAINTENANCE ITEMS 1 Attempt to wobble the unit b...

Page 10: ...any other chemical on the touch screen Always dampen the cloth and clean the screen Do not spray the water soap mixture on the screen itself the drips can seep into the display or stain the bezel Aft...

Page 11: ...ll have a cool down length of 2 minutes Workouts 20 minutes and longer will have a cool down length of 5 minutes H7XE 05 ENTERTAINMENT ZONE iPOD Will take the user directly to the iPod screen to allow...

Page 12: ...strap or continually hold onto the contact heart rate grips for this workout Locate the metal sensors on the handlebars of the bike Notice that there are two separate pieces of metal on each grip You...

Page 13: ...pear on the display Figure A 2 Follow the prompts to change the desired setting 3 Press the ENTER key once the desired setting is correct to save 4 Press HOME to return to normal operation NOTE If a s...

Page 14: ...er Default Off This option allows the club to show the unit out of order if an error is present On Off CSafe Model This option controls whether the console is Fitlinxx compatible LMM MMM LAM H7xe 03 C...

Page 15: ...UNCTION DEFAULTS DESCRIPTION MODIFIED Level Default 1 This option controls the default program level Max 1 Min 20 Age Default 30 This option controls the default user s age used in the target HR calcu...

Page 16: ...on Yes or No Setup This option sets the TV tuner function On Off Remove TV Default No This option controls the remote TV function NO or YES Remove TV channel Default 1 This option controls the default...

Page 17: ...ED Language Select default language This option allows the user to select a flag for a specific language N A LANGUAGE English German Welsh FLAG UNIT Mile Mile KM KM KM KM LANGUAGE Spanish Dutch Italia...

Page 18: ...IPTIONS MODIFIED Asset Management Default Off This option allows fitness clubs to collect workout data to a PC On or Off Virtual Active Default Off This option controls the Virtual Active function On...

Page 19: ...ct to save 4 Press HOME to return to normal operation NOTE If a setting has been changed the unit and console power should be reset Cycle the power switch and press and hold the CHANNEL UP and CHANNEL...

Page 20: ...option displays the workout information for the unit N A 6 3 ENGINEERING MODE STATISTICS TAB 6 4 ENGINEERING MODE ERRORS TAB ENGINEERING MODE FUNCTION DEFAULTS DESCRIPTIONS MODIFIED Errors This option...

Page 21: ...s option allows the club to select a screen header from a list N A 6 5 ENGINEERING MODE CLUBS TAB ENGINEERING MODE FUNCTION DEFAULTS DESCRIPTIONS MODIFIED Club ID Club ID This option records the Club...

Page 22: ...RIPTIONS MODIFIED Other Erp Time Default 0 minutes If there is no use of the machine over a period of time the console LEDs will turn off go into ErP mode Maximum 30 minutes Minimum 0 6 7 ENGINEERING...

Page 23: ...s been changed the unit and console power should be reset Cycle the power switch and press and hold the CHANNEL UP and CHANNEL DOWN keys for 3 5 seconds to reset the console power FUNCTION DEFAULTS DE...

Page 24: ...h After 5 positions are tested touch the center of the screen to exit this test N A Keypad Type This option sets the keypad type for the console Quick Start or No Quick Start or LAM Radio Test This op...

Page 25: ...N DEFAULTS DESCRIPTIONS Log This option records key component replacement history 7 5 SERVICE MODE DATE TIME TAB FUNCTION DEFAULTS DESCRIPTIONS Date Time This option sets the current date and time on...

Page 26: ...23 8 1 ELECTRICAL DIAGRAMS CHAPTER 8 TROUBLESHOOTING...

Page 27: ...24 CHAPTER 8 TROUBLESHOOTING 8 1 ELECTRICAL DIAGRAMS CONTINUED...

Page 28: ...25 CHAPTER 8 TROUBLESHOOTING 8 1 ELECTRICAL DIAGRAMS CONTINUED MCB POWER WIRE PULSE SENSOR WIRE...

Page 29: ...26 CHAPTER 8 TROUBLESHOOTING DIGITAL COMMUNICATION WIRE 8 1 ELECTRICAL DIAGRAMS CONTINUED...

Page 30: ...27 CHAPTER 8 TROUBLESHOOTING 8 2 LCB LED INDICATORS...

Page 31: ...4A0 error check the LCB LED10 status LED10 blinking Turn off power and after 3 seconds turn on power again If console also show the 04A0 re install UCB software again If this does not resolve the issu...

Page 32: ...blinking Turn off power and after 3 seconds turn on power again If the console shows the 04A0 error skip to Step 2 LED10 off Check the connection of the digital communication wire at the UCB and LCB...

Page 33: ...rror still happens check the SD card for data If yes replace the VA board If no replace the SD card FIGURE A 8 6 TROUBLESHOOTING ERROR 03A5 03A6 ERROR CODE 03A5 03A6 1 SYMPTOM 03A5 After program start...

Page 34: ...s on LCB battery voltage is less than 6 VAC 2 SOLUTION 1 Check the battery wire connection between the battery and LCB Figure A 2 Check the battery voltage Figure B if it is less than 6V please plug i...

Page 35: ...of the controller keypad 02AB Machine Type Error 0441 Correct packet but LCB without the function LCB does not support this command 2 SOLUTION 1 Check the machine type is matched with frame in Servic...

Page 36: ...gnet over current 01AF Electro magnet disconnected 2 SOLUTION 1 Check if the Electro magnet is short circuited or open Figure A If the resistance data shows a short open ohms or is outside the range o...

Page 37: ...OR CODE 01B4 1 SYMPTOM 01B4 Battery connection reverse protection 2 SOLUTION 1 Check the battery wire connection between the battery and LCB Figure A 2 Check the battery voltage Figure B If there is n...

Page 38: ...B FIGURE A FIGURE B NO RESISTANCE ISSUES 1 SYMPTOM No resistance 2 SOLUTION 1 Check the resistance wire connection between the ECB and LCB Figure A 2 Check if the resistance is open Figure B If there...

Page 39: ...Perform a touch pad calibration in Service Mode a Press ENTER 3 0 0 1 ENTER on the lower number keypad b Press TEST on the display c Press TOUCH CALIBRATION on the display d Follow the cross mark mov...

Page 40: ...onsole from the unit and verify continuity of the HR grip wiring With a multi meter set for ohms place one prong on the HR grip wiring coming up the console mast Figure C and the other on the appropri...

Page 41: ...V and entertainment related equipment sold by Matrix FItness Equipment The Matrix Bike includes an integrated TV that shows in the large display window The TV is capable of being shown as a 7 or 15 sc...

Page 42: ...ves the issue replace the internal coax cable d If plugging the coax cable into the back of the console does not resolve the issue remove the console back and check the console cable connection at the...

Page 43: ...HAPTER 8 TROUBLESHOOTING 1 Remove the console back and check the electrical connections for the TV Figures A B 2 If internal electrical connections are good the console turns on and the outlet is outp...

Page 44: ...TOM a The entertainment keypad Figure A is not responding 2 SOLUTION a Remove the console and check the connection of the entertainment keypad Figure B b If the entertainment keypad cable is pinched k...

Page 45: ...console and remove the console Figure B 3 Reinstall the wire connections to the new console 4 Carefully push the wires into the console and mast until they are clear of the console mast connection an...

Page 46: ...Figure A 2 Carefully pull the wires from the console mast until the connectors are showing and then disconnect the 2 wires from the handlebar and remove the defective handlebar Figure B 3 Reverse Ste...

Page 47: ...in half Figure B 3 Disconnect the level key and HR plate wiring Figure C and remove the HR grip 4 Reverse Steps 1 3 to install a new HR grip NOTE When plugging in the HR plate wiring the red wire sho...

Page 48: ...REPLACEMENT 1 Remove the 2 screws holding the cup holder to the console mast Figure A 2 Remove the cup holder Figure B 3 Reverse Steps 1 2 to install a new cup holder FIGURE A FIGURE B CHAPTER 9 PART...

Page 49: ...pad is 1 Remove the console as outlined in Section 9 1 2 Remove the back cover of the console Figure A 3 Unplug and remove the faulty overlay Figure B 4 Clean the console area with alcohol to remove a...

Page 50: ...correct position press down on it to adhere it in positions Figure H 10 Use the same procedure to replace any additional faulty overlays keypads NOTE Overlays keypads cannot be re used 11 Test the bik...

Page 51: ...wrench to remove the pedal from the crank Figure A NOTE For the right side pedal the threads are normal For the left side pedal the threads are reversed the pedal turns off counterclockwise 2 Remove t...

Page 52: ...drive axle set Figures A B 2 The crank can be removed Figure C 3 Reverse Steps 1 2 to install a new crank axle set NOTE Torque the bolt removed in Step 1 to 80 N m 800 kgf cm 4 Test the bike as outli...

Page 53: ...Remove the silver cover Figure B 3 Remove the 2 screws that hold the grey cover to the frame Figure C 4 Remove the grey cover Figure D 5 Reverse Steps 1 4 to install new shrouds 6 Test the bike for f...

Page 54: ...lined in Section 9 7 3 Remove the front shrouds as outlined in Section 9 8 4 Remove the 6 screws to detach the front covers from the frame Figure A B 5 Figure C shows both the front covers removed 6 R...

Page 55: ...er to the frame and remove it Figure A 2 Remove the 4 screws holding the right side rear cover to the frame and remove it Figure B 3 Figure C shows both the rear covers removed 4 Reverse Steps 1 2 to...

Page 56: ...nsole mast to the frame Figure A 5 Pull the wires out the bottom of the console mast and remove the mast Figure B 6 Reverse Steps 1 5 to install a new console mast NOTE When installing a new console m...

Page 57: ...MENT FIGURE B FIGURE A 1 Remove the 4 screws holding the seat pad to the seat post Figure A 2 Lift the seat pad away from the seat post Figure B 3 Reverse Steps 1 2 to install a new seat pad CHAPTER 9...

Page 58: ...PAD REPLACEMENT 1 Remove the 2 bolts holding the back pad to the seat frame Figure A 2 Remove the back pad Figure B 3 Reverse Steps 1 2 to install a new back pad FIGURE A FIGURE B CHAPTER 9 PART REPLA...

Page 59: ...ve the 2 bolts holding the stationary handlebar assembly to the seat frame Figures A B 2 Remove the stationary handlebar Figure C 3 Reverse Steps 1 3 to install a new stationary handlebar FIGURE A FIG...

Page 60: ...remove the lower control board 4 Reverse Steps 1 3 to install a new lower control board Figure C shows the electrical connections to the lower control board 5 Test the bike for function as outlined i...

Page 61: ...ve the right side front cover as outlined in Section 9 11 to expose the battery Figure A 4 Disconnect the 2 wires from the battery Figure B 3 Disconnect the 2 cable ties from the battery bracket Figur...

Page 62: ...should now pivot away from the drive belt 5 Remove the drive belt Figure C 6 Use a straight edge to make sure that the pulley and generator pulley are in a straight line Figure D If the belt is not o...

Page 63: ...ive belt as outlined in Section 9 17 5 Cut the cable tie and disconnect the generator with ECB wire from the LCB Figures A B 6 Remove the 4 screws holding the generator to the frame Figures C D and re...

Page 64: ...emove the black cover Figure B 3 Remove the 6 screws holding the rear stabilizer to the frame Figure C 4 Remove the rear stabilizer Figure D 5 Reverse Steps 1 4 to install a new rear stabilizer NOTE W...

Page 65: ...MENT 1 Remove the 4 screws holding the rear stabilizer to the frame Figures A B 2 Remove the front stabilizer Figure B 3 Reverse Steps 1 2 to install new front side covers FIGURE A FIGURE B FIGURE C C...

Page 66: ...the indicate cap to the seat slide set Figure A and remove the indicate cap Figure B 3 Remove the 2 screws holding the end cap over to the guide rail set Figure C 4 Remove the end cap cover Figure D 5...

Page 67: ...e G Remove the slide frame set with relative parts Figure H 8 Remove the relative parts from slide frame set as outlined in Section 9 12 9 14 9 Fasten the nylon cord into a new slide frame Figures I J...

Page 68: ...ckwise Figure M 12 To continue use one hand to fix the pulley set then rotate the nylon cord 2 rotations counter clockwise around into the pulley set Figure N 13 Put the nylon cord upon the small pull...

Page 69: ...1 2 Use a 13mm wrench to remove the 6 screws holding the guide rail set to the frame Figure A 3 Remove the guide rail set Figure B 4 Reverse Steps 1 3 to install a new guide rail set 5 Test the bike f...

Page 70: ...Sections 9 17 4 On the left side of the frame remove the retainer clip that holds the drive axle bearings in the frame Figure A 5 Use a hammer to hit the screw until the drive axle assembly is loose i...

Page 71: ...100L x 1 25P screw with a nut to attach the tool to the drive axle Figure H 11 Turn the screw until it is close into the drive axle Figure I 12 Then turn the nut until it is close to the cup portion o...

Page 72: ...e axle Figure N 17 Turn the screw until it is close into the drive axle Figure O 18 Then turn the nut until it is close to the cup portion of the tool Figure P 19 Use a wrench to hold the screw then t...

Page 73: ...T 22 Rotate the drive axle to make sure that the motion is smooth and that there is no wobbling to one side Figures U 23 Re install the belts as outlined in Section 9 17 24 Reverse Steps 1 2 to re as...

Page 74: ...ing on whether the club has these functions NOTE If a setting has been changed the unit and console power should be reset Cycle the power switch and press and hold the CHANNEL UP and CHANNEL DOWN keys...

Page 75: ...PLAY YES ENGLISH GERMAN FRENCH ITALIAN SPANISH DUTCH PORTUGUESE CHINESE JAPANESE KOREAN SWEDISH FINNISH RUSSIAN ARABIC RESISTANCE LEVELS 30 WORKOUTS MANUAL ROLLING HILLS INTERVAL TRAINING RANDOM FAT B...

Page 76: ...SPECIFICATIONS AND ASSEMBLY GUIDE A Open YELLOW HARDWARE BAGS B Attach the FRONT STABILIZER TUBE 1 to the MAIN FRAME 2 using 4 BOLTS A and 2 FLAT WASHERS B C Attach the REAR STABILIZER TUBE 3 to the...

Page 77: ...MAIN FRAME 2 using 2 BOLTS D BLACK HARDWARE BAG PART TYPE DESCRIPTION QTY C SOCKET HEAD BOLT M8X20L 2 D PHILLIP HEAD BOLT M5X12L 2 RED HARDWARE BAGS PART TYPE DESCRIPTION QTY C SOCKET HEAD BOLT M8X20L...

Page 78: ...OUD COVER 7 to the MAIN FRAME 2 using 4 BOLTS F GREEN HARDWARE BAG PART TYPE DESCRIPTION QTY F PHILLIP HEAD BOLT M5X12L 4 BLUE HARDWARE BAG PART TYPE DESCRIPTION QTY G SOCKET HEAD BOLT M10X25L 2 H HEA...

Page 79: ...AME 9 using 4 BOLTS I 4 SPRING WASHERS J and 4 WAVE WASHERS K PURPLE HARDWARE BAG PART TYPE DESCRIPTION QTY I SOCKET HEAD BOLT M8X50L 4 J SPRING WASHER 8 2X 13 5 0X2 0T 4 K WAVE WASHER 8 2X 18 0X1 5T...

Page 80: ...PULSE GRIP HANDLEBARS 12 to the CONSOLE MAST 6 using 4 BOLTS M C Attach the CONSOLE CABLES 5 to the CONSOLE 13 D Attach the CONSOLE 13 to the CONSOLE MAST 6 using 4 PRE INSTALLED BOLTS 14 E Attach PED...

Page 81: ...78 CHAPTER 10 BIKE SPECIFICATIONS AND ASSEMBLY GUIDE 10 2 ASSEMBLY INSTRUCTIONS CONTINUED FINAL ASSEMBLY...

Page 82: ...e adjusted tight enough to keep your foot from slipping The pedals include spring loaded clips for easy adjustment To tighten the strap pull down the open end of the strap To loosen the strap push dow...

Page 83: ...stability by attempting to shake it side to side Shaking or wobbling indicates that your bike needs to be leveled Determine which leveler is not resting completely on the floor Rotate the left or righ...

Page 84: ...on the number keypad and a Menu will appear on the TV Figure C NOTE Once the Menu is present on the screen the following buttons must be pressed quickly or the Menu will minimize after 5 seconds of no...

Page 85: ...hat do not have a strong enough signal to come in clearly or will fail to pick up channels that do come in clearly Use the following procedure to manually add or delete a channel 1 Follow Steps 1 4 in...

Page 86: ...ressed quickly or the Menu will minimize after 5 seconds of no key strokes 5 Use the VOLUME UP or DOWN keys to move horizontally in the Menu and the CHANNEL UP and DOWN keys to move vertically 6 Use t...

Page 87: ...main screen Use the VOLUME UP or DOWN keys to select OSD Language Figure A Press the ENTER key to enter the OSD language setup Use the CHANNEL UP or DOWN keys to select the different settings Figure...

Page 88: ...key to enter the Picture Mode setting Use the CHANNEL UP or DOWN keys to select the different settings Figure B After find the correct Picture Mode press ENTER to confirm and store setting NOTE Choic...

Page 89: ...e 5 Wait until the Virtual Active icon turns RED Insert the USB flash drive into the USB port in the console Figure B 6 After a few seconds the bike will auto run the upgrade processing The achieved p...

Page 90: ...87 NOTES...

Page 91: ...88 MATRIX FITNESS SYSTEMS CORP 1610 LANDMARK DRIVE COTTAGE GROVE WI 53527 USA TOLL FREE 866 693 4863 www matrixfitness com FAX 608 839 1717 REV 01 KO...

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