background image

 

c.  Press 

Enter 2 5 3 2 7 Enter

 to clear all software 

 

d.  Press 

Settings

 and select 

HTTP

 or 

USB

 as update 

source 

<Figure 23>  

 

e.  Press 

Available Updates

 

<Figure 24>

 

 

f. 

Press 

Install All Updates

 

<Figure 25>

 

 

g.  Press 

Yes

  

 

 

h.  Wait until software update is complete  

 

i. 

When update is complete and machine automatically 
returns to the standard display, turn off the machine 

 

j. 

Wait 30 seconds before turning on machine 
 

k.  Press 

Enter 3 0 0 1 Enter

 to go to Service Mode 

 

l. 

Press 

General

 and ensure the software versions are 

correct 

 

m.  Press 

Enter 7 3 2 6 6 8 Enter

 to reboot the system  

 

n.  Test unit 

i.  If issue has been resolved, return to update 

manager and set Update Source to 

HTTP

 

ii.  If issue has not been resolved, review Table 1, 

2, or 3 to continue troubleshooting steps 
 

 

Instructions for upgrading TV database software (case 3 only)

 

 

1.  Press 

Enter 3 0 0 4 Enter

 to go to Update Manager 

 

2.  Press 

Settings

 and select 

HTTP

 as update source 

<Figure 

23>

 

 

3.  Click 

Use Alternate HTTP source

 and key in the special route 

by revising to 

“db” 

as below in red: 

<Figure 226>

 

engineering.myfitness.com/7xi/

db  

 

4.  Press 

Available Updates

 

<Figure 24>

 

 

5.  Press 

Install All Updates <Figure 25>

 

 

6.  Press 

Yes

  

 

7.  Wait until software update is complete 

8.  When update is complete and machine automatically returns 

to the standard display, turn off the machine 
 

9.  Wait 30 seconds before turning on machine 

 

 

<Figure 23> 

 

<Figure 24> 

 

<Figure 20> 

 

<Figure 21> 

 

<Figure 22> 

 7| 

Revision Date: [Enter Date] | Revised by: [Enter name or initials] 

 

Summary of Contents for Fitness 7xi

Page 1: ...e troubleshooting steps outlined across the row 1 2 3 4 etc indicate troubleshooting steps Table 1 7xi Console Picard GUI Application Crash or Frozen Screen Photo Symptom P Persistent I Intermittent R...

Page 2: ...4 Windows Boot Manager 1 Table 3 7xi Console Issue Running App Photo Symptom P Persistent I Intermittent Reboot then update software Check internet settings Check coax connections Check Netpulse insta...

Page 3: ...readings are below the normal range from wall assist the customer with contacting an a v company to troubleshoot ii Before and after the splitter if one is present iii Where the coax cable enters the...

Page 4: ...ssage Successfully connected to wireless network is displayed Note If the message shows Failed to connect to wireless network you will need to diagnose your networking issue Figure 6 12 Press Enter 3...

Page 5: ...twork then your machine will need to be synchronized with the Netpulse system Figure 11 4 Tap or click Test Network 5 Verify initial connectivity and all network tests passed Clear Update History Then...

Page 6: ...TRL ALT DEL on the keyboard b Select Task Manager c Select File New Task Figure 13 d Type Explorer then click OK Figure 17 e Right click Computer and select Properties Figure 18 f Select Device Manage...

Page 7: ...er and set Update Source to HTTP ii If issue has not been resolved review Table 1 2 or 3 to continue troubleshooting steps Instructions for upgrading TV database software case 3 only 1 Press Enter 3 0...

Page 8: ...2015 AverMedia tuner Enter 884678855 Enter in start screen to re install H837 tuner driver 7 Press Enter 732668 Enter in start screen to reboot console 8 Test Replace Compact Flash Card 1 Reboot syst...

Page 9: ...te If the display shows 04A0 turn off the machine and wait 30 seconds then turn on the machine o Press Enter 3 0 0 1 Enter to enter Service Mode p Verify the settings under the following tabs a Genera...

Page 10: ...orage Device as destination disk f Click Continue g Press Start to copy the image to your CF card h If a warning message asks you to confirm press Yes 4 Test Rewritten CF card in 7xi console Replace T...

Page 11: ...he USB drive k Save the log file with a name that identifies the machine and log title Example TM01 Application l Click Save m Repeat h through k to collect the logs labeled System and Administrative...

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