Matrix E3X-02, Service Manual

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21
HEART RATE ISSUES
POSSIBLE CAUSES:
1) The display is stuck on heart rate.
2) Erratic heart rate.
3) No heart rate.
SOLUTION:
1) If the display is stuck on heart rate, it is normally due to the lighting in the area.
a. Change the lighting in the immediate area of the Suspension Elliptical.
b. Try moving the Suspension Elliptical to a different area in the facility.
c. Make sure no one is using a telemetric heart rate strap / watch in the area.
2) Something is interfering with the heart rate signal.
a. Verify the proper use of the heart rate grips / chest strap. For example, if using a chest strap, make sure it is high enough on the user's
chest.
b. Verify that nothing is touching the heart rate grips. For example, the safety key or headphone wiring.
c. There are some things that will interfere with heart rate signals. These include florescent lighting, electric dog fences, large electrical
motors, cell phone towers, and air ports.
3) The console is not receiving a heart rate signal.
a. Verify the proper use of the heart rate grips / chest strap. For example, if using a chest strap, make sure it is high enough on the user's
chest.
b. Check the connection of the heart rate grip wiring at the heart rate board.
c. Remove the screws holding the 2 halves of the heart rate grip together and check the connection of the heart rate grip wiring to the grips
(Figure A).
c. If all wiring connections are good, replace the heart rate grips or the heart rate board.
d. If the heart grips and / or the heart rate board do not resolve the issue, replace the console.
FIGURE A
8.8 TROUBLESHOOTING - HEART RATE ISSUES
CHAPTER 8: TROUBLESHOOTING