Matrix Telecom Proton 206, System Manual

Page: 23 / 98

PROTON 206/308 V1 System Manual 23
Where,
Busy Hunting Group is from 1 to 9
By default, all stations are in Busy hunting Group 0.
Example:
To program stations 202, 206 and 208 in hunting group 1.
304-202-1
304-206-1
304-208-1
With this program, on calling 202 if 202 is busy then the call will be diverted to 206 and if 206 is also busy then it
will be diverted to 208.
Important Points:
• This facility may appear same as our feature “Call Transfer-On Busy” but they are different. If the said feature
is used then calls can only be transferred to any other single station and not to a group of stations. If this
facility is used then chaining of Call Transfer-on busy gets enabled i.e. the system hunts for free station in
the group you have programmed.
• All stations can be programmed in one group.
• 9 such groups (from group 1 to group 9) can be programmed.
• If any station is programmed with group value 0, that station will not be included in any group.
• This feature is applicable for only internal calls and not for incoming calls.
Call Duration Control
What’s this?
Call Duration Control (CDC) helps the customer to restrict the duration of the calls whether, incoming or outgoing
external calls. This feature disconnects incoming or outgoing external calls after a set time. People tend to talk
about sports, movies, politics and such other subjects over telephone. Now, these topics are generally not
related to business. Moreover, such topics tend to take more time than the business talk for which the call was
originally made. If duration of each call can be restricted, people will talk to the point and not drift to other
unproductive talk. There are many advantages:
•
Reduction in telephone bills.
• Trunks will be easily available for other outgoing calls. More business calls can be made during working
hours leading to more business.
• Your trunks remain free for incoming calls. More customers can call.
• People spend more time on the actual job on hand rather than on telephone. This means increased
productivity.
• Call Duration Control can be set for each station.
• Call Duration Control for Outgoing calls can be enabled/disabled for local calls, STD+ISD calls and incoming
calls separately.
How it works?
• Local calls, STD calls and incoming calls can be disconnected at set times.
• Local calls, STD calls and incoming calls can be disconnected for different timings separately.