7. Insert the shackle into the lock and squeeze firmly.
8. The lock will now open with the new combination.
Question:
I recently reset my combination. Why doesn’t my new combination or original combination
open the lock?
Answer:
You may have missed step three (above) in the resetting instructions. Please try entering the old and
new combinations, in that order, in one sequence, to see if that opens the lock. If it does, please
remember to include step three when changing the combination again in the future.
Question:
I reset my combination. Why doesn’t my shackle stay locked?
Answer:
In order for the shackle to stay locked, the reset lever will need to be moved back to the opposite
position from reset (R).
1. With the lever still in the reset position, close the shackle and clear the combination with two firm
presses. You will hear the components clicking on the inside.
2. Pick your new combination by moving the dial in smooth motions and returning back to center each
time.
3. Leave the shackle in the closed position. It is important to leave the shackle engaged after selecting a
new combination, or the lever will not move and lock could clear itself.
4. Return the reset lever to the opposite position from reset (R).
5. Press firmly on the shackle two times to clear the components.
6. Use your combination.
Question: I forgot my combination. Can you open my lock for me?
Answer:
Once the lock combination is set, there is no way to open it without the combination. Please make sure
you record your NEW combination in a safe place.
Question:
Why doesn’t my lock work when using it outdoors?
Answer:
Due to the mechanical design, and complexity of internal components, the 1500iD combination lock is
best recommended for indoor use. Suggested uses include cabinets, indoor storage lockers, school,
employee and athletic lockers.
We appreciate your feedback on the Master Lock Speed Dial and are sorry to hear of the difficulty you
have experienced with these locks. The directional interface is very popular as it solves many challenges
posed by traditional combination locks.
