24
LIMITED WARRANTY
TROUBLESHOOTING
Problem
Possible Cause
Prevention / Cure
Burner will not light
using igniter
LP gas tank valve is closed
Make sure regulator is securely attached to the LP gas tank per
“Installing LP Gas Tank”, then turn LP gas tank valve to “OPEN”
LP gas tank is low or empty
Exchange, refill or replace LP gas tank
LP gas
1. Turn LP gas tank valve to “CLOSED”
2. Wait
5
minutes for gas to clear
3. Follow “Checking for Leaks” section
Wires or electrode covered with
cooking residue
Clean wire and / or electrode with rubbing alcohol
Electrode and burners are wet
Wipe dry with cloth
Electrode cracked / broken -
sparks at crack
Replacement part(s) may be needed - contact Customer Care at
1.800.963.0211
Wire loose or disconnected
Reconnect wire or replacement part(s) may be needed - contact
Customer Care at 1.800.963.0211
Wire is shorting (sparking)
between ignitor and electrode
Replacement part(s) may be needed - contact Customer Care at
1.800.963.0211
Bad igniter
Replacement part(s) may be needed - contact Customer Care at
1.800.963.0211
Proof of purchase is required to access this warranty program, which is in effect from the date of
purchase. Customers will be subject to parts, shipping, and handling fees if unable to provide proof of the
purchase or after the warranty has expired.
If you have any questions or problems, you can call our customer service department at 1-800-963-
0211, 8 a.m. - 8 p.m., EST, Monday - Sunday. You could also contact us at [email protected] or
visit www.lowespartsplus.com.
Limited Warranty
1-Year Warranty on all parts affecting the operation of the gas grill due to damage.
Warranty Provisions:
This warranty is non-transferable and does not cover failures due to misuse or improper installation or
maintenance.
This Warranty is for replacement of defective parts only. We are not responsible for incidental or
consequential damages or labor costs.
This warranty does not cover corrosion or discoloration after the grill is used, or due to lack of
maintenance, hostile environment, accidents, alterations, abuse or neglect.
This warranty does not cover damage caused by heat, abrasive and chemical cleaners, or any damage to
other components used in the installation or operation of the gas grill.
Some states do not allow the limitation or exclusion of incidental or consequential damages, so the above
limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may
also have other rights that vary from state to state.
