BATTERY LEVEL INDICATORS ON CHARGING CASE ARE NOT LIGHTING UP
•
Make sure your case is charged. To charge the case, plug one end of the
USB-C cable into the back of the case and plug the other end into a power
source. If you do not have a USB-C power source you can use our supplied
USB-C to USB-A adapter to use a USB-A power source.
•
Make sure the earphones are properly placed inside the charging case. “L”
represents placement for the left earphone and “R” represents placement
for the right earphone.
•
Make sure the charging pads on the earphones and charging pins in the case
are clean. Use a damp Q-tip or damp cloth to lightly rub the charging pads
and pins.
NOTE:
If the earphones still have battery life, but the charging case runs out
when earphones are placed inside the case and the lid is closed, the indicator
lights will not light up to show your battery level status.
7
TROUBLE PAIRING EARPHONES AND DEVICE
•
Make sure both earphones are removed from the charging case when
attempting to pair your device. Cycle power by placing earphones in the
charging case and fully closing the lid. Then remove the earphones from
the case to verify if they enter pairing mode. The indicator light will slowly
pulse on the right earphone.
•
Turn Bluetooth OFF, then ON again on the source device.
•
Turn OFF Bluetooth feature on any other device that is paired with
the earphones.
•
Delete any MW07 GO earphones from your device and then put into pairing
mode and pair again.
•
Make sure “M&D MW07 GO” is selected in the Bluetooth device list.
TROUBLESHOOTING
NO AUDIO OR POOR AUDIO QUALITY FROM A CONNECTED BLUETOOTH DEVICE
•
Move the device closer to the earphones, as physical objects between the
earphones and the source may obstruct the signal.
•
Try another music application or try another track.
•
Try a different audio device.