Customer Support
Massey Ferguson is a truly global
brand with machines operating all
over the world, from revolutionary
“little grey fergie” tractors to
the latest high-tech tractors
and combines. Have you ever
wondered how we continue to
provide industry-leading parts
and service support to such
a vast array of machines and
technologies across the globe?
Behind every Massey Ferguson
machine is the powerful aftersales
support of AGCO’s Customer
Support organisation.
Our main aim is to ensure that
every machine - old or new - is
fully supported locally, offering
every Massey Ferguson owner:
• The best service in the industry
• Low cost of ownership
• A reliable and durable machine
• Minimum machine downtime
• A high resale value
AGCO Customer Support…
providing local service
to the global brand
State-of the art warehousing
and logistics from AGCO Parts
Of course, every Massey Ferguson
dealer is fully backed-up by
the AGCO Customer Support
organisation which provides
industry-leading parts supply
through AGCO Parts’ state-of-
the-art warehousing and logistics.
With outstanding service levels,
overnight delivery and inventory
covering all Massey Ferguson
machines - even those over 10
years old - we only ever supply
genuine parts, and we guarantee
the right fit, first time.
The right aftersales solution
whatever the age of machine
Whatever the age of your
Massey Ferguson machine,
AGCO Customer Support has
the right aftersales solution to
save you time & money, providing
appropriate, affordable and
reliable servicing and maintenance
solutions in every situation.
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VISION
Our vision for the world of agricultural machinery
has always been clear; to produce worthwhile
and innovative solutions for professional farmers
feeding the world. Always recognisable, the
Massey Ferguson brand of products signifies
technological advancement, enhanced design,
strict testing and quality manufacturing which is
consistently trustworthy and hardworking.
INNOVATION
We’ve always been one step ahead when it comes to
innovation. Our founder, Harry Ferguson is proof of that.
Through continual questioning and analysis of
customers’ needs, our products are designed, tested
and built to enhance productivity, efficiency and
convenience, constantly pushing the boundaries
of farm machinery.
From the simplest push of a button to technological
innovations in engine and transmission efficiency, we
strive to make life simpler for the operator.
LEADERSHIP
Massey Ferguson machinery is the most widely sold
agricultural product in the world, making us the leaders
in the agricultural arena. We’ve won awards for our class-
leading technology and advancement in design and we’re
already driving ahead, environmentally and economically.
QUALITY
It takes certain distinctive attributes to make a quality
product. At Massey Ferguson, this distinction starts
at the drawing board and doesn’t stop. Every stage of
manufacturing, from the building and testing process
to sourcing the best components, demands
excellence. Our products and services meet the
most stringent standards allowing us to deliver
our promises, confidently.
RELIABILITY
We don’t let a Massey Ferguson machine out of our
sight until we are 100% sure it will perform to the
high standards you expect. Only after rigorous and
painstaking testing both in simulations and in the field,
will we allow our products to leave the factory. Whatever
you put your tractor through, day after day, season after
season, we can guarantee we’ve already tested those
limits and gone beyond them.
SUPPORT
Agriculture can be a tough business, that’s why we
make sure that you can get support whenever you
need it and at crucial times of the year. Be assured of
sustainability from more than 3,200 dealer outlets in
over 140 countries and a comprehensive machinery
distribution network. You’ll be part of a dedicated family
of specialists who make it their business to give you
genuine, top quality service support.
Equally, we won’t let an opportunity slip through your
fingers. If you have the commitment but not necessarily
the financial resources to compete in today’s market-
driven climate then AGCO Finance could have the
solution. Ask your local dealer for more information.
Financial options are market specific but can include
leasing, hire purchase, contract hire and loan facilities.
PRIDE
Pride means many things to us at Massey Ferguson.
It’s in everything we do and it shows. It’s in our proud
heritage, our unique product design and our ongoing
support to our customers.
COMMITMENT
We are deeply committed to delivering the highest of
expectations and to build quality, reliable products with
innovative features that are backed by the best support
packages. Ultimately, we are committed to continuous
growth and profitability for all, whilst recognising the
needs of both large and small businesses through
professionalism and quality.
Our mission at Massey Ferguson, since the company was founded,
has been to design, engineer and manufacture reliable, trustworthy
and innovative machinery. Machinery that people recognise the
world over.
Our promise to you
Practical local support
where you need it
AGCO places great emphasis on
providing the best service to our
Massey Ferguson dealers and this
extends beyond the exceptional
servicing and maintenance
solutions and parts supply:
• Expert training and
specialist equipment
• Advanced diagnostic techniques
• Information retrieval technology
to communicate the very latest
parts and service information
• Highly skilled technical
support groups
With aftersales support from
AGCO Customer Support, it’s
not just about supplying a filter
or doing an oil change. It’s about
providing the best solution to our
customers’ needs, wrapped up
with industry-leading parts and
service support.
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Industry-leading parts
supply fr
om AGCO Parts.
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Lifetime support for all
Massey Fer
guson machines.
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Ensuring the best
service support.
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