O3® Regional Oximeter
Chapter 8: Service and Maintenance
www.masimo.com
44
Masimo
Repair Policy
Masimo or an authorized Service Department must perform warranty repair and service. Do
not use malfunctioning equipment. Have the instrument repaired.
Please clean contaminated and/or dirty equipment before returning, following the cleaning
procedure described in
Cleaning Procedure
on page 43. Make sure the equipment is fully dry
before packing.
To return the O3
®
Module for service, please follow the
Return Procedure
on page 44.
Return Procedure
Clean contaminated/dirty equipment before returning, following instructions in Cleaning
Procedure section. Make sure the equipment is fully dry before packing. Call Masimo at
800-326-4890 and ask for Technical Support. Ask for an RMA number. Package the
equipment securely, in the original shipping container if possible, and enclose or include the
following information and items:
•
A letter describing in detail any difficulties experienced with the O3
®
Module.
Include the RMA number in the letter.
•
Warranty information, a copy of the invoice or other applicable documentation
must be included.
•
Purchase order number to cover repair if the O3
®
Module is not under warranty, or
for tracking purposes if it is.
•
Ship-to and bill-to information.
•
Person (name, telephone/Telex/fax number, and country) to contact for any
questions about the repairs.
•
A certificate stating the O3
®
Module has been decontaminated for bloodborne
pathogens.
•
Return the O3
®
Module to the shipping address listed in the Contacting Masimo
section below.
Contacting Masimo
To contact Masimo, refer to the following:
USA, Canada, and Asia
Pacific
Europe
All Other Locations
Masimo Corporation
52 Discovery
Irvine, California
92618
USA
Tel:+1 949 297 7000
Fax:+1 949 297 7001
Masimo
International Sàrl
Puits-Godet 10
2000 Neuchatel-
Switzerland
Tel:+41 32 720 1111
Fax: +41 32 724 1448
Contact your local Masimo
Representative