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Optima 529 Series
5 Contact and Support
5.1 Repairs
If not otherwise arranged between Marway and the customer, repairs must be carried out by Marway. The unit must be
returned to Marway clearly labeled with a Return Materials Authorization (RMA) number. Contact Marway Support to
obtain an RMA. Package the equipment adequately and send it, together with a detailed description of the problem, and if
still under warranty, a copy of the invoice, to the address below.
5.2 Contact Options
Problems with or questions about operation of the unit, use of optional components, with the documentation or software,
can be addressed to technical support either by telephone or email.
Address
Telephone
Marway Power Solutions
1721 S. Grand Ave.
Santa Ana, CA 92705
Technical support:
All other issues:
714-917-6200
5.3 Two Year Warranty
Marway Power Solutions warrants each of its manufactured units to be as described in its specifications, made with
quality materials and good workmanship, but also limited by this warranty and no other.
Two Year Warranty — For a period of two years following the date of shipment, Marway will repair or exchange, at Marway’s
sole discretion, any unit purchased shown to be defective in materials or workmanship when used for its intended
purpose. This will be done at no charge to the purchaser. Purchaser will return unit(s) at its own expense and only with
prior autorization from the factory. Instructions will be given by an authorized factory representative at the time an inquiry
is made. All repairs will be made at Marway Power Solutions’ corporate headquarters.
Transferability — This warranty is fully transferable to the end user if the purchaser is an original equipment manufacturer
and the Marway unit is a component of their product or system sold to an end user.
Further Limitations — Marway’s liability under the terms of this warrenty and the purchase and sale of its units is limited
to the repair or replacement of its units. Marway shall in no situation be liable for any special, consequential damages
or other damages of any kind or nature. Marway’s warranty does not cover units damaged by accident, abuse, misuse,
unauthorized repair and such-the-like occurences out of Marway’s control.
Exclusion of all Implied Warranties —
There are no warranties which extend beyond description on the face hereof. There
are no warranties that any unit is fit for any particular purpose nor that they are merchantable.
