TROUBLESHOOTING
019.
PROBLEM
CAUSE
ACTION
THE SPEAKER IS NOT
RESPONDING
A software problem has
occurred.
1. Turn the speaker off by
turning the volume knob
counter-clockwise until you
hear a click.
2. Wait 15 seconds, then turn
the speaker on again.
Push and hold the Bluetooth
button for 6 seconds to
reset the speaker to default
settings.
Note: After this reset the
speaker will forget all
Bluetooth pairings.
Bluetooth
CONNECTION DROPS
OUT
The Bluetooth device and the
speaker are too far apart or the
connection is affected due to
obstacles.
Move the devices closer
so that they are within 10
metres, and unobstructed by
obstacles such as walls or
doors.
There is a strong electric field
surrounding the Stockwell II.
Items such as microwave
ovens, wireless network
adapters, fluorescent lights
and gas cookers use the
same frequency range
as the Bluetooth device.
This may lead to electrical
disturbances.
