Marshall Amplification HST13, Owner'S Manual

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BROILER & TOASTER WARRANTY RETURN PROCEDURES
I. RETURN GOODS AUTHORIZATION FOR PARTS
For prompt warranty parts replacement and RGA processing, please call Marshall's Customer Service Department at
800-722-3474 or 704-525-6230 for assistance. In all cases, a Return Goods Authorization (RGA) number must be
issued by Marshall Air Systems, Inc. Unauthorized returns will not be processed.
Option #1:
Purchaser to return part(s) prepaid to Factory, Marshall to repair or replace at own expense if
defective, and ship part(s) back to Purchaser prepaid.
Option #2:
Marshall to furnish replacement part(s), freight prepaid, with or without requesting return of the
defective part(s).
Option #3: Purchaser may obta in replacement part(s) from recognized service agency.
II. WARRANTY LABOR REIMBURSEMENT THROUGH RECOGNIZED SERVICE AGENCIES
Normally, labor will be covered for 90 days under the start up fee. In the unlikely event this does not apply, consult
Marshall Air Systems, Inc. To be reimbursed for warranty labor costs, authorization must be given by Marshall Air
Systems, Inc. Unauthorized work will not be reimbursed. Work must be performed by a Marshall Air Systems
Recognized Service Agency within the service time allowance guidelines and must be submitted along with failed
parts (if applicable) to Marshall Air Systems (freight prepaid) within 30 days of the work being performed. Travel is
covered, but must not exceed 50 miles or 1 hour, whichever is greater. Call Marshall's Service Department at 800-
722-3474 or 704-525-6230 with any questions. Service is to be performed by recognized service agencies during
normal working hours. Owner to pay for all other charges including excessive travel or overtime charges.
DIAGNOSTIC LABOR CHARGES ARE INCLUDED IN SERVICE TIME ALLOWANCE GUIDELINES. All portable
equipment (under 90 pounds) shall be delivered by Purchaser, at Purchaser expense, to the nearest authorized
service agency for in-shop repair or, at Purchaser's discretion, Purchaser will pay all travel time and mileage
expenses for portable equipment.
III. NON-WARRANTY RETURNS:
All items returned for customer cancellations are subject to a 20% restocking fee. In the event of an error by Marshall
Air Systems, Inc., a Returned Goods Authorization will be issued for full credit. Custom fabricated parts are not
returnable.
FOR INTERNATIONAL INSTALLATIONS
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PLEASE CONTACT YOUR LOCAL MARSHALL AIR SYSTEMS RECOGNIZED
DISTRIBUTOR .
135168CH7 RV100599 7
Copyright © 1999 Marshall Air Systems, Inc.
All Rights Reserved.
OWNER'S MANUAL
MODEL HST13 -VERTICAL TOASTER