20608 Madrona Avenue, Torrance, CA 90503
Tel: (800) 800-6608 / (310) 333-0606 • Fax: 310-333-0688
www.marshall-usa.com
Marshall Electronics warranties to the first consumer that this device will, under normal use,
be free from defects in workmanship and materials, when received in its original container, for
a period of two years from the purchase date. This warranty is extended to the first consumer
only, and proof of purchase is necessary to honor the warranty. If there is no proof of purchase
provided with a warranty claim, Marshall Electronics reserves the right not to honor the warranty
set forth above. Therefore, labor and parts may be charged to the consumer. This warranty
does not apply to the product exterior or cosmetics. Misuse, abnormal handling, alterations or
modifications in design or construction void this warranty. No sales personnel of the seller or
any other person is authorized to make any warranties other than those described above, or to
extend the duration of any warranties on behalf of Marshall Electronics, beyond the time period
described above.
Due to constant effort to improve products and product features, specifications may change
without notice.
Warranty
V.1.2
27
No.
Problem
Solution
1
Boot without power
signal
1. Make sure you have plugged in the power cord.
2. When using a PoE connection, ensure that the power supply supports IEEE 802.3af
hubs
2
There is no image
output from CV355-30X-
NDI
1. Check the power supply or PoE supply functions.
2. Confirm the output signals are in streaming output.
3. If the camera is connected to a monitor, confirm the monitor equipment supports 4K
output
4. Replace the cables and make sure they are not faulty.
3
CV355-30X-NDI image
is severely delayed
Please use 4K, 1080p or 720p 60/50 Hz signals rather than 25/30 Hz signals.
4
RS-232 cannot be
controlled
1. Confirm the connection is correct (RS-232 Input / Output).
2. Please make sure the Baud rate setting is the same as the control equipment.
5
Whether the Internet can
be used for operation
Please refer to Chapter 5 Network Function Description for the Internet usage or call
marshall tech support.
6. Troubleshooting
This chapter describes problems you may encounter while using CV355-30X-NDI. If you have
questions, please refer to related chapters and follow all the suggested solutions. If the problem
remains, please contact your distributor or the service center.
